Information Retrieval (IR) remains an active, fast-paced area of research. However, most advances in IR have predominantly benefited the so-called “classical” users, e.g., English-speaking adults. We envision IR4U2as a forum to spotlight efforts that, while sparse, consider diverse, and often understudied, user groups when designing, developing, assessing, and deploying the IR technologies that directly impact them. The key objectives for IR4U2 are: (1) raise awareness about ongoing efforts focused on IR technologies designed for and used by often understudied user groups, (2) identify challenges and open issues impacting this area of research, (3) ignite discussions to identify common frameworks for future research, and (4) enable cross-fertilization and community-building by sharing lessons learned from research catering to different audiences by researchers and (industry) practitioners across various disciplines.

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Information Retrieval (IR) systems have a wide range of impacts on consumers. We offer maps to help identify goals IR systems could—or should—strive for, and guide the process of scoping how to gauge a wide range of consumer-side impacts and the possible interventions needed to address these effects. Grounded in prior work on scoping algorithmic impact efforts, our goal is to promote and facilitate research that (1) is grounded in impacts on information consumers, contextualizing these impacts in the broader landscape of positive and negative consumer experience; (2) takes a broad view of the possible means of changing or improving that impact, including non-technical interventions; and (3) uses operationalizations and strategies that are well-matched to the technical, social, ethical, legal, and other dimensions of the specific problem in question.

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In this work, we discuss the findings emerging from co-design sessions between children ages 6 to 11 and adults, which were conducted to advance knowledge on how to best support children using well-known search tools for online information discovery. Specifically, we argue that by leveraging scaffolding, gamification techniques, and design choices via an application, it is possible to enhance children's habits related to query formulation. Outcomes from this preliminary exploration reveal that gameplay incentives (e.g. levels, points, and other incentives like customization) are needed and effective in motivating further interaction with the application, which in turn leads to further utilization of the scaffolding needed to positively impact query formulation.

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We discuss the foundation of a collaborative effort to explore AI's role in supporting (teachers and) children in their learning experiences. We integrate principles of educational psychology, AI, and HCI, and align with best practices in education while undertaking a human-centered focus on design and development that puts the student at the centre and keeps the expert-in-the-loop. Initially, we study assessment items - questions or tasks tied to a learning target. These items vary in complexity, serve as indicators of students' grasp of specific concepts and spotlight areas where support may be needed. This preliminary analysis will help us outline a framework to guide the design and evaluation of AI technology for K-12 education. Such a framework would ensure that assessment item generation technology goes beyond the current one-dimensional approach by incorporating multifaceted, adaptable perspectives that consider the variegated landscape of learners' needs, subject matter complexities, and pedagogical goals.

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An essential characteristic for unbiased and diligent information-seeking that can enable informed opinion formation and decision-making is intellectual humility (IH), the awareness of the limitations of one's knowledge and opinions. While researchers have recognized the potential to boost IH in individuals, the effect of such interventions on their search behavior, along with the broader significance of IH in the context of web search on debated topics remains unexplored. In this paper, we present the results of a preregistered user study (N = 299) that we conducted to (1) test the effect of three interventions that boost self-reported IH on opinionated individuals' search behavior and (2) explore the role of IH in the search process of opinionated individuals more broadly. IH-boosting interventions did not affect search behavior; we attribute this to the high familiarity of the search environment, prompting searchers to default to their usual search behavior. Still, explorations of the role of IH in the search process indicate that IH and IH-related search intentions should be considered as relevant factors in the pursuit of supporting unbiased and diligent search on debated topics. Based on our exploratory findings, we argue that future research should investigate interventions that are more directly integrated into the search process, as well as such that combine boosting IH with encouraging searchers to approach the search task in an IH-driven way and promoting transparency for appropriate reliance on the search system and ranking.

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Web search has evolved into a platform people rely on for opinion formation on debated topics. Yet, pursuing this search intent can carry serious consequences for individuals and society and involves a high risk of biases. We argue that web search can and should empower users to form opinions responsibly and that the information retrieval community is uniquely positioned to lead interdisciplinary efforts to this end. Building on digital humanism---a perspective focused on shaping technology to align with human values and needs---and through an extensive interdisciplinary literature review, we identify challenges and research opportunities that focus on the searcher, search engine, and their complex interplay. We outline a research agenda that provides a foundation for research efforts toward addressing these challenges.@en

When using web search engines to conduct inquiries on debated topics, searchers' interactions with search results are commonly affected by a combination of searcher and system biases. While prior work has mainly investigated these biases in isolation, there is a lack of a comprehensive understanding of web search on debated topics. Addressing this gap, we conducted an exploratory user study (N = 255), aimed at advancing the understanding of the intricate searcher-system interplay. Particularly, we investigated the relations between (i) search system exposure, searchers' attitude strength, prior knowledge, and receptiveness to opposing views, (ii) search interactions, and (iii) post-search epistemic states. We observed that search interaction was shaped by search system exposure, attitude strength, and prior knowledge, and that attitude change was influenced by the level of confirmation bias and initial attitude strength, but not search system exposure. Insights from this work suggest the need to adapt interventions that mitigate the risks of searcher and system bias to searchers' nuanced pre-search epistemic states. They further emphasize the threat of customizing the search ranking to enhance user satisfaction in the context of debated topics to responsible opinion formation.

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With this paper, we delve into the problem of misinformation propagation in the video recommendation domain, focusing on top-N recommendation algorithms (RAs). We evaluate a broad spectrum of RAs to probe their ability to minimize misinformation recommendations while optimizing the RAs for overall performance. The results of an empirical exploration conducted using a suite of Top-N RAs and a video recommendation dataset [1] show that certain RAs excel in both performance and misinformation handling, while others struggle in mitigating misinformation. Our findings emphasize the potential of neighbourhood-based, neural, and other advanced collaborative filtering (CF) approaches in combating misinformation and contributing to more responsible recommender systems. Inspired by our findings, we propose investigating hybrid RAs and exploring specific features influencing misinformation recommendations, to further enhance the understanding and effectiveness of mitigating misinformation in recommendation systems.

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Popularity bias is a prominent phenomenon in recommender systems (RS), especially in the music domain. Although popularity bias mitigation techniques are known to enhance the fairness of RS while maintaining their high performance, there is a lack of understanding regarding users’ actual perception of the suggested music. To address this gap, we conducted a user study (n=40) exploring user satisfaction and perception of personalized music recommendations generated by algorithms that explicitly mitigate popularity bias. Specifically, we investigate item-centered and user-centered bias mitigation techniques, aiming to ensure fairness for artists or users, respectively. Results show that neither mitigation technique harms the users’ satisfaction with the recommendation lists despite promoting underrepresented items. However, the item-centered mitigation technique impacts user perception; by promoting less popular items, it reduces users’ familiarity with the items. Lower familiarity evokes discovery—the feeling that the recommendations enrich the user’s taste. We demonstrate that this can ultimately lead to higher satisfaction, highlighting the potential of less-popular recommendations to improve the user experience.@en

Children often interact with search engines within a classroom context to complete assignments or discover new information. To successfully identify relevant resources among those presented on a search engine results page (SERP), users must first be able to comprehend the text included in SERP snippets. While this task may be straightforward for an adult user, children may encounter obstacles in terms of readability and comprehension when attempting to navigate a SERP. Previous research has demonstrated the positive impact of including visual cues on a SERP as relevance signals to guide children toward appropriate resources. In this work, we explore the effect of supplying visual cues related to readability and text difficulty on children's (ages 6-12) navigation of a SERP. Using quantitative data collected from user-interface interactions and qualitative data gathered from participant interviews, we analyze the impact of these visual cues on children's selection of results on a SERP when carrying out information discovery tasks.

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In this work, we reason how focusing on Information Retrieval (IR) for children and involving them in participatory studies would benefit the IR community. The Child Computer Interaction (CCI) community has embraced the child as a protagonist as their main philosophy, regarding children as informants, co-designers, and evaluators, not just users. Leveraging prior literature, we posit that putting children in the centre of the IR world and giving them an active role could enable the IR community to break free from the preexisting bias derived from interpretations inferred from past use by adult users and the still dominant system-oriented approach. This shift would allow researchers to revisit complex foundational concepts that greatly influence the use of IR tools as part of socio-technical systems in different domains. In doing so, IR practitioners could provide more inclusive, and supportive information access experiences to children and other understudied user groups alike in different contexts.

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Large Language Models (LLMs) are expected to significantly impact various socio-technical systems, offering transformative possibilities for improved interaction between humans and technology. However, their integration poses complex challenges due to the intricate interplay between societal structures, human behavior, and technological innovation. This research explores these multifaceted challenges, emphasizing the need for a human-centered approach in integrating LLMs to ensure that technological advancements are aligned with ethical standards and societal needs. Utilizing a structured methodology comprising a workshop, literature analysis, and expert collaborations, the study uses a multi-dimensional human-centered AI framework to guide the responsible integration of LLMs. Key insights include the importance of inclusive data, considering unintended consequences, maintaining privacy, and respecting intellectual property rights. The paper identifies and advocates for principles like human-in-the-loop, continuous longitudinal studies, proactive awareness campaigns, and regular audits to develop LLMs that are ethically sound, adaptable, and effectively integrated into various socio-technical systems, thus addressing user needs and broader societal impacts. The paper also underlines the importance of collaboration among academia, industry, and policymakers to develop LLMs that are ethically aligned, socially beneficial, and adaptable to future societal needs. The findings offer valuable insights into the strategic integration of LLMs, advocating for a broader research perspective beyond industrial motivations to fully understand and leverage LLMs in socio-technical landscapes.@en

Current approaches in automatic readability assessment have found success with the use of large language models and transformer architectures. These techniques lead to accuracy improvement, but they do not offer the interpretability that is uniquely required by the audience most often employing readability assessment tools: teachers and educators. Recent work that employs more traditional machine learning methods has highlighted the linguistic importance of considering semantic and syntactic characteristics of text in readability assessment by utilizing handcrafted feature sets. Research in Education suggests that, in addition to semantics and syntax, phonetic and orthographic instruction are necessary for children to progress through the stages of reading and spelling development; children must first learn to decode the letters and symbols on a page to recognize words and phonemes and their connection to speech sounds. Here, we incorporate this word-level phonemic decoding process into readability assessment by crafting a phonetically-based feature set for grade-level classification for English. Our resulting feature set shows comparable performance to much larger, semantically- and syntactically-based feature sets, supporting the linguistic value of orthographic and phonetic considerations in readability assessment.

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We introduce a re-ranking model that augments the functionality of standard search engines to aid classroom search activities for children (ages 6–11). This model extends the known listwise learning-to-rank framework by balancing risk and reward. Doing so enables the model to prioritize Web resources of high educational alignment, appropriateness, and adequate readability by analyzing the URLs, snippets, and page titles of Web resources retrieved by a mainstream search engine. Experimental results demonstrate the value of considering multiple perspectives inherent to the classroom when designing algorithms that can better support children's information discovery.@en

This forum provides a space to engage with the challenges of designing for intelligent algorithmic experiences. We invite articles that tackle the tensions between research and practice when integrating AI and UX design. We welcome interdisciplinary debate, artful critique, forward-looking research, case studies of AI in practice, and speculative design explorations@en

This special issue highlights state-of-the-art research in intelligent systems and technology for people with diverse abilities. To control scope, we pay particular attention to cognitive diversity, including but not limited to, neurodevelopmental disorders and autism, cognitive and learningdisabilities, and dementia. We introduce the papers in this special issue by contextualizing them according to different research areas. By curating leading-edge contributions in this area, we aim to raise awareness about research challenges and requirements inherent in the development and assessment of systems designed for these categories of users.

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Recommender Systems support a broad range of domains, each with peculiarities that recommendation algorithms must consider to produce appropriate suggestions. In the paper, we bring attention to a little-studied scenario related to the news domain: recommendations catering to media journalists. Based on the particular needs inherent to a newsroom, the authors introduce SJORS, a wire news Recommender System that takes into account the activities of each journalist as well as other critical factors that arise in this particular domain, such as wire news recency. Given the nature of the items recommended, SJORS deals with the inherent ambiguity of natural language by exploiting different semantic techniques and technologies. The authors have conducted several experiments in a media company, which validated the performance and applicability of the system. Outcomes emerging from this work could be extended to other domains of interest, such as online stores, streaming platforms, or digital libraries, to name a few.

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We often use search engines when seeking information for opinion-forming and decision-making on debated topics. However, searching for resources on debated topics to gain well-rounded knowledge is cognitively demanding, leaving us vulnerable to cognitive biases, such as confirmation bias. This can impede well-informed decision-making, and on a societal level, snowball to compel extremism and polarization. Most existing approaches to support better search apply nudges that directly modify user behavior. Such interventions bear the risk of harming user autonomy. Here, we discuss the shift we envision towards autonomy-preserving interventions that boost users' metacognitive skills, specifically their intellectual humility (IH)-the ability to recognize the fallibility of one's beliefs and the limits of one's knowledge. While simple interventions to boost IH have shown promise, the effect on users' search behavior has yet to be investigated. We present critical research questions, challenges, and an initial research plan to advance knowledge in this area.

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Social networks are a platform for individuals and organizations to connect with each other and inform, advertise, spread ideas, and ultimately influence opinions. These platforms have been known to propel misinformation. We argue that this could be compounded by the recommender algorithms that these platforms use to suggest items potentially of interest to their users, given the known biases and filter bubbles issues affecting recommender systems. While much has been studied about misinformation on social networks, the potential exacerbation that could result from recommender algorithms in this environment is in its infancy. In this manuscript, we present the result of an in-depth analysis conducted on two datasets (Politifact FakeNewsNet dataset and HealthStory FakeHealth dataset) in order to deepen our understanding of the interconnection between recommender algorithms and misinformation spread on Twitter. In particular, we explore the degree to which well-known recommendation algorithms are prone to be impacted by misinformation. Via simulation, we also study misinformation diffusion on social networks, as triggered by suggestions produced by these recommendation algorithms. Outcomes from this work evidence that misinformation does not equally affect all recommendation algorithms. Popularity-based and network-based recommender algorithms contribute the most to misinformation diffusion. Users who are known to be superspreaders are known to directly impact algorithmic performance and misinformation spread in specific scenarios. Findings emerging from our exploration result in a number of implications for researchers and practitioners to consider when designing and deploying recommender algorithms in social networks.

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