Community engagement is pivotal for the success of infrastructure megaprojects, especially in the operations phase, where the community evaluates whether to use the service or boycott it. There is a need to understand what actions projects take for the cultural embedding of the project with stakeholders and how the community expresses their experiences in the modern era through social media. To bridge this gap, this study delves into social media exchanges during the operational phase of four metro rail projects in India—Chennai, Hyderabad, Kochi, and Nagpur—to understand their commonalities and inform future endeavors. The community in all four megaprojects accepted the focus on sustainability, cultural embedding, and inclusivity. The research underscores how attentively listening to the community via social media channels can facilitate the development of more effective megaprojects and generate greater societal value.@en

In recent years, municipalities have been recognised for their crucial role in protecting cities from climate change impacts by adopting mitigative and adaptive strategies to enhance climate resilience. However, anchoring these strategies demands multiple interventions, which are often hindered by the current siloed organization of departments and disciplines. An integrated infrastructure design approach (IIDA) can co-create a process that converges sectors, disciplines, and actors’ interests to tackle this challenge. To this end, this research explores how municipalities can effectively implement IIDA to enhance climate-resilient infrastructures. The city of Rotterdam served as a case study involving a thematic analysis of 21 interviews with internal actors of the municipality. This study identified 19 key factors influencing a municipality’s effectiveness in using an integrated design approach to enhance climate resilience. These influential factors belong to six different dimensions: Human Capacity, Organisational Culture, Governance, Communication, Project Development Process and Finance. The findings suggest that it is essential that actors within municipalities have soft skills such as proactivity and open-mindedness for collaboration. Furthermore, it is necessary to foster an innovative and collaborative culture to enable the development of pilot projects. This, in turn, helps update standards and scale up implementation by aligning integration at the three management levels: strategic, program, and project. Based on the findings, we recommend establishing a multi-dimensional baseline, setting up a communication strategy and tools, build human and institutional capacity through pilots and living labs. This can help municipalities implement an integrated infrastructure design in their organisation, offering a promising future in designing climate-resilient infrastructures.@en

Migration is a defining feature of today’s world, shaping economies, cultures, and communities. In sectors such as construction renovation and textile repair, migrant workers contribute to sustainability practices, providing jobs that in the destination countries, citizens do not want or, more often, are not able to do. Yet, despite their contributions, migrant workers often face barriers to integration and recognition as skilled professionals. Depending on the context, migrants’ skills can be exploited/underpaid, scorned, underestimated, neglected but also recognized and valued.@en

In this article, we discuss the concept of safetywashing defined as the strategic practice of promoting, marketing, and branding of safety practices without full disclosure of negative information to improve the image of the organization. The research seeks to answer two questions: first, what are safetywashing strategies? Second, what are the effects of safetywashing strategies? To study this, 106 news articles relating to construction safety in India, as well as 439 reader comments on them, were systematically collected and their contents analyzed to compile multiple case studies which had evidence of safetywashing. We analyze multiple instances from these case studies to build theoretical insight into these strategies and their effects, using an approach anchored in a social exchange theoretical framework. We highlight different safetywashing strategies employed in the construction sector, such as safety as a project objective, explaining safety initiatives, associating with pioneers, as well as investing in safety. These strategies lead to accepting of organizations, prioritizing safety, and diverting focus, all of which have different implications for safety practice in the construction industry.@en

Large infrastructure projects can often cause disruptions with those outside the immediate project area experiencing negative effects. Twitter (now X) and its ensuing online firestorms are ways these project community make themselves heard and influence the project and its societal outcome. Using the case study of the High Speed Two large infrastructure project in the U.K., this article retrieves over 950 000 tweets regarding the project from 2013 to 2019, and using dynamic topic modeling classifies 10 instances of online firestorms over this period covering environmental impacts, legislative dynamics, budget of the project, performance of the project, etc. We then theorize how online firestorms are practiced in large infrastructure projects, discussing the different topics considered in them, their sociomateriality, their difficulty in sustaining, how they can be recreated with similar new issues, how it is used as a persuasive tool, how they can change the project, and how they can be used for risk management. The findings help project managers by enabling them to understand social risks in projects and take proactive steps in addressing them.

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As cities evolve, navigating the complex interplay between social and technical elements is crucial for achieving sustainable urban development. This paper uses a case-study approach and applies actor-network theory (ANT) to understand the sociotechnical complexities of urban transformation, with a specific focus on transport projects at the municipal level. ANT serves as a qualitative analytical framework to investigate the successful restoration of Catharijnesingel in Utrecht. Interviews with ten field experts have provided valuable insights into the transformation process, revealing the underlying paradigms at play. Specifically, this study used Michel Callon’s (1984) concept of translation to analyze how agency is enacted in decision-making processes. By focusing this research on actornetworks related to the theme of sustainable transport, the study has identified five transformation mechanisms involved in removing the 20th-century city highway and restoring the original canal, offering valuable lessons for similar projects in various contexts. This study contributes to the existing ANT literature by presenting a robust framework for analyzing actor-networks in transport infrastructure transformation projects, thereby opening new avenues for future research and practical applications in urban planning.@en

In this article, co-authors Johan Ninan, Stewart Clegg, Ashwin Mahalingam, and Shankar Sankaran reflect on their research interests and the inspiration behind their recent article, “Governance Through Trust: Community Engagement in an Australian City Rebuilding Precinct,” found in the Project Management Journal.@en

Innovative projects, such as those for flood protection in developing countries, are urgent, stakeholder intense, and need to be carried out even in contexts where sufficient governance frameworks are not in place. This research seeks to understand how innovative projects can be implemented in weak institutional contexts by focusing on managing stakeholders in the single in-depth case study of the implementation of the SLAMDAM innovative project in the Isiolo County in Kenya. Following the analysis of 12 semi-structured interviews with 27 different stakeholders and 7 observations of stakeholder interactions, we answer the following questions: 1) what are the challenges during implementation of the innovation projects in weak-institutional contexts? 2) how are these challenges addressed through strategies? 3) how can we theorize the relationship between challenges and strategies in weak institutional contexts? The challenges include community resistance, information fragmentation, disjoined efforts, and governance inefficiency. Theoretically, we highlight how ad-hoc workarounds are operationalized in weak-institutional contexts and how they can lead to lasting changes by building governance frameworks in the long term. Practically, this research offer valuable guidance for practitioners involved in innovative projects, particularly in developing countries with weak institutional frameworks.

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Infrastructure projects undergo multiple changes throughout their lifecycle, adapting to new mobilities, technologies and environments. We build on the System of Systems (SoS) theoretical concept to understand the implications of such infrastructure transformations, specifically when projects move from a single purpose to hosting multiple functions. Using multiple case studies in Europe, we investigate which functions will likely be added to the original infrastructure and the rationale for adding these functions. Therefore, we expand upon the theoretical concepts of circularity, resilience, and social sustainability, wherein multifunctional infrastructure adapts, renews, and complements existing infrastructure.

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Under the rubric of project governance, governmentality has been defined as a general mode of governing people in projects, whether these projects are organized in an authoritarian, liberal, or neo-liberal mode in their approach to authority relations. We argue that governmentality is a specifically neo-liberal form of social integration, one that stresses the freedom of its subjects, and discuss how it extends governance beyond enforcing contracts and includes all stakeholders. Examples of governmentality in the modern era of projects are discussed as a proactive strategy conceptualized in five contexts in which the concept of governmentality, as governing through freedoms, has been applied in project ecologies. These include governance by contract, governance by alliancing, governance by influence, governance by co-optation, and governance by incorporation. The degree of governmentality in play increases through the sequence.@en

This book is a novel contribution to a field dominated by conventional approaches to project management; it is about narratives in megaprojects. Among the questions examined in this original new book are: What are narratives? Why are they important in megaprojects? How are they formed and used in megaprojects? How do promotors of and protestors against megaprojects craft narratives to their advantage? What strategies can project managers employ to effectively use narratives in megaprojects? Built from longitudinal research studies in combination with internationally recognised teaching materials, this book will provide readers with a theoretical understanding of narratives and projects, as well as practical international case studies, including HS2, the Dakota Access Pipeline, the Eden Project and Thames Tideway, to support their understanding. The authors explain the different types of narrative, and how and why they are important in general and in relation to a megaproject and its lifecycle, but also explore how to craft narratives in different situations, and how they are changed and maintained over a project’s lifecycle. Narratives in Megaprojects doubles as a text supporting more advanced courses on project management or aspects thereof, and as a reflection of the state of the art in this particular perspective on megaprojects. It is essential reading for all students and professionals in project management, construction and infrastructure as well as executive leaders involved in megaprojects and infrastructure delivery.

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The mobilization of narratives is essential in integrating people and constructing identities that help in navigating complexity, uncertainty, and conflictuality. This paper explores how comparisons are used as a discursive tool to shape narratives and bring about changes in policy and society, using the High Speed Two megaproject in the UK as a case study. We examine the comparisons that promoters and protesters employ in an organizational setting. In particular, we explore how the narratives that result from these comparisons—on questions including the need for the megaproject, the benefits of the megaproject, alternatives to the megaproject, and issues of noise, sustainability, compensation, and branding—help their efforts to organize. The research highlights how comparisons serve as an important cue in discourse and how different forms of comparison can help to create narratives and shape policy outcomes.@en

The concept of governmentality has proven useful to analyse how the reflexive management of people within and without the project is conducted. In this chapter we explore the organizational theory of governmentality and its importance in project settings. First, we identify the specificity of project governance and relate it to the definition and discussion of governmentality by Michel Foucault. Following this, the use of governmentality within projects through project culture is discussed. Subsequently, the use of governmentality outside projects through social media is discussed. Finally, the chapter concludes by highlighting new directions for research with governmentality as the focal point, discussing the types of research questions that a concern with projects and governmentality raises and how addressing these might further develop project management as a field of enquiry.@en

Infrastructure megaprojects are increasing in size and number worldwide. Widespread shortcomings such as cost overruns, delays, litigious threats, and community opposition are now so pervasive there is a clear mandate to rethink the way we plan, deliver, and operate our infrastructure. In this context, we situate this research to understand how megaprojects can be set up for success. Data were collected from responses to a questionnaire survey, interviews, and case studies. The questionnaire was fielded by multiple agencies involved in infrastructure projects, such as engineers, construction organizations, and government delivery agencies. For qualitative insights, we conducted 30 interviews with participants from these agencies and studied cases that successfully implemented the themes identified. The results highlight the three themes with the highest impact in delivering projects successfully: (1) Improved integrated planning, business cases, and front-end engineering design; (2) efficient use of contracts; and (3) strengthening government and political engagement. This research contrasts the literature on megaproject success with data collected from questionnaires, case studies, and interviews. Collecting solutions that have solved issues effectively is an innovative aspect of our methodology, with these findings holding considerable value for ecosystem practitioners. Thus, we contribute by highlighting eight cost-effective, relevant, and efficient ways for reimagining infrastructure megaproject delivery.@en

Megaprojects combine multiple external stakeholders, and a common narrative is essential to drive the project among often conflicting objectives. The research project considers the single in-depth qualitative case study of the High Speed Two (HS2) megaproject in the UK to explore how narratives are mobilized through narrative instruments and processes. Since the focus is on narratives, 113 online news articles on the megaproject are systematically studied. A qualitative analysis using open codes and axial codes is employed to understand the narrative instruments and processes. The “talk the walk” strategy to improve the rigor in qualitative research is described. The use of power quotes and proof quotes to reduce the word count while not compromising on the trustworthiness of qualitative research is explained. Finally, the case offers guidelines on the use of online naturalistic data such as digital news media data to explore project management practice in the 21st century.@en

Projects are peopled at all levels, and people make sense of their lives via narrative thought as the temporal and dramatic dimension of human existence is emphasized in them. Narratives organize people’s lived experiences and create order out of random incidents and events. Such an order can help them understand the passage of events and even guide action. Narratives such as the need for the project, sustainability of the project, innovation in the project can be crafted and maintained in different ways. In this chapter we discuss how different organizational theories such as sensemaking, social identity theory, and organizational power can help understand the narrative practices in project settings. We review studies in project settings that apply narratives to shape the project vision, identity, and image to improve the project management practice.@en

The objective of this research study was to investigate the role of narratives in shaping multiple innovations in the UK construction industry. A total of 133 innovation stories published in a year are compiled from a digital portal Infrastructure Industry Innovation Partnership (i3P). The stories are qualitatively analyzed using open coding, axial coding, and constant comparisons to understand their motivations. The resulting framework explains how narrative shapes innovation across health, safety, sustainability, and productivity. The use of online research methods has increased in the modern era with the internet becoming more interactive and ubiquitous. However, there is still limited knowledge on how to handle these large amounts of digital data. In this case study, we provide some practical steps to improve data collection, analysis and presentation of online data. All innovations for a year were collected to get a representative sample without excluding any to reduce the researcher bias of exclusion. During presentation of findings, steps were undertaken to guard the privacy of respondents.@en

This chapter considers the central role of uncertainty for cognition and action in construction project organising with a focus on how project practitioners think about the future. It takes a cognitive approach to uncertainty in the context of a broader information processing approach to decision-making in organisations. The chapter’s main concern is the failure of this approach to connect cognition through to action. The chapter presents the UnCoCoH (Un-Certain Complex Complicated Hidden) model as a tool to assist in recognising the transition from individual cognition to collective action. It also highlights the role of narratives for stabilising uncertainty through this transition. This provides a foundation for working towards the development of a projectivity perspective in construction project organising and advancing a research agenda for this program of research.@en