In this article, co-authors Johan Ninan, Stewart Clegg, Ashwin Mahalingam, and Shankar Sankaran reflect on their research interests and the inspiration behind their recent article, “Governance Through Trust: Community Engagement in an Australian City Rebuilding Precinct,” found in the Project Management Journal.@en

This chapter presents a holistic investigation into construction culture from an organisation studies as well as project management perspective, mobilising the concept of toxic project cultures as a novel conceptual lens to explore new ways to transform the construction industry into a more dynamic, innovative, and socially responsible sector. All levels of culture will need to change, and to be effective, attention on the part of project leadership to the change process is required on an everyday basis. Inter-organisational strategic change projects can serve as 'temporary trading zones', in which actors from different organisations bring in different work practices, narratives, norms, and values, thus creating opportunities for experimenting, knowledge exchange, and changing behaviour. In these arenas, doing things in unusual ways should always be on the agenda, to unlearn ingrained routines. Unlearning involves very different cognitive processes to learning.

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City rebuilding precincts are embedded in, surrounded by, and sometimes resisted or celebrated by stakeholders they impact. These projects require long-lasting relationships and loyalty from the community they serve, making trust a crucial factor. This article employs a case study approach and draws from both social exchange and circuit of power theories to understand the complex relationship between trust and governance. Three strategies emerged from the analysis: employing resources, building legitimacy, and creating a brand. These strategies and their interactions highlight how trust can act as a governance mechanism for more effective engagement with the project community.@en

This paper captures a better understanding of the career development of people leading megaprojects through the use of biographical research method. The
characteristics of megaprojects cause serious and diverse challenges for their leaders, but programs where they are trained to overcome these challenges are not easily available around the world. We used a biographic research to gather sixteen life histories of megaproject leaders from ten different countries. This approach helps to explore megaproject leaders as people and how they have learned to become leaders. Findings show that leaders learned to manage megaprojects through a lifetime interaction of: (1) personal characteristics of leaders, (2) turning points in their lives, (3) value orientations stemming from their family, region or religion, (4) their relationship to the project team, and (5) their professionalization through a diversity of projects. These findings add to our knowledge on leaders’ career development that this not only depends on individual agency but also on contextual influences which span a lifetime. Furthermore, the findings contribute to the debate on narrative inquiry methods by demonstrating the full potential of biographical research method for understanding megaproject leadership. Finally, the findings contribute to the debate on megaprojects leaders with real accounts of how people have become leaders through self-development.@en

Infrastructure projects such as metro rails are being increasingly built in busy cities mainly to improve mobility and reduce congestion. However, assessment of benefits realized from these projects is complex. One reason for this is that promoters of these projects often misrepresent the projects' benefits to get them approved. Although some benefits from infrastructure projects can be measured using economic data, such data are insufficient for measuring social benefits. This article reports on an exploratory study on how social media could provide an opportunity to evaluate benefits qualitatively by analyzing tweets from metro rail projects in India and Australia. Although the analysis of tweets from these projects indicated that citizens who use these transport facilities report benefits, they do not seem to use the same terms as the project's promoters to describe these benefits. The article concludes with some suggestions on how social media can supplement current methods used in evaluating benefits from transport projects.

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External stakeholder support is critical to the success of megaprojects, necessitating strategic engagement, often using Information and Communications Technology (ICT). We conducted 30 semi-structured interviews with a megaproject team and analysed their social media communications with the project community. The findings show three ICT practices used for managing external stakeholders: visualisation, simulation and social mediatisation. Taking a sociomateriality lens we demonstrate how these practices are used for diverse unintended uses to manage external stakeholders. Anchored in a dimensions of power framework, we discuss how these ICT practices were strategically used for persuading, framing and hegemonizing external stakeholders in megaprojects. Theoretically, we highlight the role of ICT for managing external stakeholders over the current use of improving the competitive advantage of internal stakeholders. Practically, social media is used to articulate practices in all the strategic roles, positioning it in a role as a critical ICT tool for external stakeholder management in infrastructure megaprojects.

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The literature on megaprojects are oriented towards ‘knowing’ the problems and ‘knowing’ the solutions, and there is a dearth in literature aimed at explaining strategies adopted in ‘doing’ or implementing that knowledge. Particularly, the literature highlights communication as important as part of the ‘knowing,’ while there is a gap in ‘doing,’ as performance improvements are still not evident. This research aims to explore how this knowing-doing gap in the communication of risk information was addressed by using 4D visualization. This article discusses the vent facility of a megaproject in Australia as a case study to illustrate the innovation. The 4D model developed for the facility helped the project team to visualize the construction of a critical part of the project, discuss the construction methodology, identify the risks in the construction process and persuade the non-technical decision-makers of the project to take appropriate action. The risks identified through the visualization covered safety, program, and interface risks. This study offers insights into the role of visualization in bridging the knowing-doing gap in the construction industry in the context of a megaproject.

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Infrastructure megaprojects straddle multiple stakeholder boundaries who have an interest in the project and are affected by the project. Multiple papers in the literature stress the need for holistic approaches to stakeholder engagement, as existing approaches only address the concerns of the noisy stakeholders. This research proposes an innovative approach in which Soft Systems Methodology (SSM) is used for understanding stakeholder concerns, complemented by the use of Theory of Inventive Problem Solving (TRIZ) for identifying innovative solutions to address conflicting stakeholder goals. The researchers simulated the stakeholder engagement of the Coimbatore metro rail project, in India, through a workshop setting in a classroom to check the feasibility of this approach for stakeholder engagement. The 15 participants of the workshop were divided into four groups representing different stakeholders of the project. Data was collected through participant observations by the authors and oral feedback from the participants. The results show that while SSM helped to capture the concerns and goals of each stakeholder, TRIZ helped to identify and dissolve conflicts among these goals through innovative solutions. The theoretical, practical and pedagogical contributions are highlighted.

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