In this article, co-authors Johan Ninan, Stewart Clegg, Ashwin Mahalingam, and Shankar Sankaran reflect on their research interests and the inspiration behind their recent article, “Governance Through Trust: Community Engagement in an Australian City Rebuilding Precinct,” found in the Project Management Journal.@en

City rebuilding precincts are embedded in, surrounded by, and sometimes resisted or celebrated by stakeholders they impact. These projects require long-lasting relationships and loyalty from the community they serve, making trust a crucial factor. This article employs a case study approach and draws from both social exchange and circuit of power theories to understand the complex relationship between trust and governance. Three strategies emerged from the analysis: employing resources, building legitimacy, and creating a brand. These strategies and their interactions highlight how trust can act as a governance mechanism for more effective engagement with the project community.@en

This chapter considers the central role of uncertainty for cognition and action in construction project organising with a focus on how project practitioners think about the future. It takes a cognitive approach to uncertainty in the context of a broader information processing approach to decision-making in organisations. The chapter’s main concern is the failure of this approach to connect cognition through to action. The chapter presents the UnCoCoH (Un-Certain Complex Complicated Hidden) model as a tool to assist in recognising the transition from individual cognition to collective action. It also highlights the role of narratives for stabilising uncertainty through this transition. This provides a foundation for working towards the development of a projectivity perspective in construction project organising and advancing a research agenda for this program of research.@en

During the construction and operation phases, infrastructure projects face social unrest, such as community protests, boycotting of services as well as negative press reports of these events and other aspects of the project. There is a need to consider the concerns and moral issues of the community throughout the lifecycle and not just at the inception phase. From an organizational power perspective, we use frame analysis as a suitable lens to understand how projects shape community perceptions to try and construct sustainable legitimacy. The research reports on a case study of a metro rail project in India. 166 daily news articles, 446 user comments and 30 semi-structured interviews with the project team were analysed. We observed framing strategies used in practice, such as need framing, pride framing, community-centric framing and blame framing. These framing strategies observed in the project community had impacts labeled as the solution frame, the trend-setter frame, the important frame and the own-up frame. The relationship between the framing strategies and their effects are theorized through four propositions. We argue that through these framing strategies some issues were strategically hidden while some were strategically promoted, thereby influencing the perception of the project. An improved perception of the project can reduce resistance and conflicts during the construction and operation of the project.

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External stakeholder management is important for managing an infrastructure asset throughout its life cycle. There is a dearth of research exploring the asset creation team's rationalities invoking the strategies used for managing external stakeholders. The circuits-of-power theoretical framework, which considers actors within their social context, is apt for studying the rationale of the asset creation team in carrying out these strategies. Through a systematic in-depth case study of a metro rail asset in India, diverse data were collected from multiple sources, such as semi-structured interviews, news articles and social media; a set of strategic rationalities used to frame messages to stakeholders was identified. These included pride in the asset, importance of the asset, overemphasis on time and acceptability of public inconvenience. The asset creation team, as part of the broader asset community, is also influenced by the strategic discourses aimed at managing external stakeholders. The authors discuss the implications of the strategic discourses used for asset management on project, programme and portfolio management. The relationship between strategic discourses striving to manage assets and the corresponding asset creation team rationalities affords multiple avenues for future research.

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Infrastructure megaprojects can cause considerable inconvenience to external stakeholders such as project communities, stakeholders in lands and stakeholders in existing services. Managing these external stakeholders is difficult as they interact with the project across permeable boundaries, are unaccountable to the requirements of the project and cannot be governed with contractual instruments or conformance to standards, as is the case with internal stakeholders. Hence the project team must resort to other strategies to manage these stakeholders. There is at present little other than scattered accounts of the use of these strategies in the literature. What is missing is a framework to explain how such strategies work to manage external stakeholders. We use organizational power theories drawn from frameworks stressing both the dimensions and the circuits of power to understand how strategy and power interact in the process of managing external stakeholders. This research uses the case study of a metro rail project in India compiled from 30 semi-structured interviews, 168 news media articles along with their 446 user comments, and 640 social media tweets along with 435 community comments. Using a qualitative research methodology, we highlight relations of persuading, framing and hegemonizing strategies employed for managing the external stakeholders in the project. Covert power-based framing and hegemonizing strategies shape the visible overt power-based persuading strategies employed to manage external stakeholders.

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External stakeholder support is critical to the success of megaprojects, necessitating strategic engagement, often using Information and Communications Technology (ICT). We conducted 30 semi-structured interviews with a megaproject team and analysed their social media communications with the project community. The findings show three ICT practices used for managing external stakeholders: visualisation, simulation and social mediatisation. Taking a sociomateriality lens we demonstrate how these practices are used for diverse unintended uses to manage external stakeholders. Anchored in a dimensions of power framework, we discuss how these ICT practices were strategically used for persuading, framing and hegemonizing external stakeholders in megaprojects. Theoretically, we highlight the role of ICT for managing external stakeholders over the current use of improving the competitive advantage of internal stakeholders. Practically, social media is used to articulate practices in all the strategic roles, positioning it in a role as a critical ICT tool for external stakeholder management in infrastructure megaprojects.

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This paper explores subtle strategies that megaproject teams develop in practice to manage stakeholders external to the project team. A governmentality approach is used to account for these strategies. A metro rail megaproject in India provides the case for the study. The strategies were identified through a content analysis of 640 project and non-project based Tweets posted by the metro rail organization. We augmented this dataset with the community's response through social media, as well as through semi-structured interviews that captured the project teams' responses. The findings indicate that the megaproject used various strategies: promoting the organization, giving progress updates, appealing to the community, as well as targeting of specific sections of the population. The effect of these attempts at governmentality through branding were observed in community discourses on social media platforms that echoed the strategic discourses projected by the megaproject while interviews enabled us to access the project team's responses. For the project community, the effects included a positive brand image, creating community brand advocates and building support for the project during contentious episodes. For the project team, the effects included job attraction, enhanced job perception as well as the creation of project team brand advocates. The relation between the governmentality instruments and their corresponding effects are theorized in six propositions.

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Megaprojects involve managing external stakeholders with diverse interests. Using an Indian megaproject case study, we discuss how the project managed external stakeholders through strategies such as: persuasion, deputation, give and take, extra work for stakeholders, and flexibility. Drawing from theories and frameworks of power, we explain how these strategies emerge through a process of tactical clustering. We also analyze the resources available to the project team—such as recruitment discretion, government backing, and fund discretion—that influence these power dynamics and enable these strategies. We posit that changes in the resource base can significantly affect strategic action and, in turn, megaproject outcomes.

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