The transformation toward the use of data analytics requires overcoming many challenges. Nevertheless, the interconnections between the challenges are unclear. Gaining knowledge about these interconnections is important to prioritize strategies that aim to stimulate the transformation. This paper unravels the relationship among Audit Analytics (AA) implementation challenges to transform the Internal Audit Function (IAF) using Matrice d’Impacts Croisés Multiplication Appliqués à un Classement (MICMAC) – Interpretative Structural Modelling (ISM) (or MICMAC-ISM) to develop a hierarchical model and determine the relationships among the challenges and the degree of power of each challenge. We collect data from internal auditors experienced in using audit analytics. They suggest that cultural challenges, along with technical challenges, are critical for enabling transformation. Moreover, combinations of approaches are required to address the complex interrelationships among challenges to initiate transformation. The analysis suggests that AA implementation requires a top-down approach to address cultural challenges blended with a bottom-up strategy to overcome technical challenges.@en

Sexually transgressive behaviour (STB) causes serious problems for, among others, students of higher education. The persuasive card game TALK THAT TALK was designed to promote ethical bystander behaviour in STB situa-tions and contribute to a social transition to less sexual violence. To this aim, the game facilitates Intergroup Dialogues between female and male players. A con-trolled experiment was conducted to evaluate the game. The outcome variables of the experiment were obtained from the literature: Willingness to Intervene, Awareness of prevalence of STB, and Bystander Responsibility. Quantitative and qualitative analyses, including validated questionnaires and semi-structured in-terviews, were employed to measure the game’s effects. Participants evaluated the quality of the game (session) and game experience positively and reported that meaningful intergroup dialogues about STB situations took place during the game session. As a result, in the experimental group a significant increase of the three outcome variables was observed, whereas in the control group a non-sig-nificant decrease was found. However, due to a selection bias in the recruitment of participants the effects were possibly overestimated. Reversely, a lack of prac-tical skills training in the game may have led to an underestimation of the effects. We concluded that the game TALK THAT TALK may promote ethical bystander behaviour in STB situations by facilitating an intergroup dialogue between fe-male and male participants. Future research should establish if the results can be generalised to a more representative sample of participants and if the game ef-fects may be improved when institutes for higher education include the game in large-scale intervention programmes against sexually transgressive behaviour.@en

Internal audit function (IAF) effectiveness can be improved by embracing Audit Analytics (AA). However, despite its promises, AA implementation remains limited. Although there is research on AA implementation in general, there needs to be an overview of insight into inhibiting and driving factors for internal auditing. This paper examines those driving and inhibiting factors by exploring the literature on AA implementation. The initial search revealed 98 uniquely identified papers. Further filtering and the additional search returned 42 articles, which were analyzed in detail. The analysis resulted in 12 driving and 23 inhibiting factors, grouped into internal, regulation, data, infrastructure, and audit practice categories. The literature shows that IAF encounters multiple and intertwined factors in AA implementation and needs to anticipate those factors. Moreover, AA implementation affects IAF’s parts and stakeholders differently, requiring internal and external collaboration. Building on these insights, we provide recommendations for further research.@en

Purpose: The purpose of this paper is to introduce the papers in this special issue on humans, algorithms and data. The authors first set themselves the task of identifying the main challenges arising from the adoption and use of algorithms and data analytics in management, accounting and organisations in general, many of which have been described in the literature. Design/methodology/approach: This paper builds on previous literature and case studies of the application of algorithm logic with artificial intelligence as an exemplar of this innovation. Furthermore, this paper is triangulated with the findings of the papers included in this special issue. Findings: Based on prior literature and the concepts set out in the papers published in this special issue, this paper proposes a conceptual framework that can be useful both in the analysis and ordering of the algorithm hype, as well as to identify future research avenues. Originality/value: The value of this framework, and that of the papers in this special issue, lies in its ability to shed new light on the (neglected) connections and relationships between algorithmic applications, such as artificial intelligence. The framework developed in this piece should stimulate scholars to explore the intersections between “technical” as well as organisational, social and individual issues that algorithms should help us tackle.

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The COVID-19 pandemic highlights the dependence on digital public service delivery in many nations. The intensified use of digital public services also shifted the spotlight to accessibility and reactive design of digital public services. Inspired by the high level of proactivity provided in commercial digital services, policy-makers are looking for guidance on employing the vast amount of (personal) data available at various public agencies to proactively aid citizens during important life events. Proactivity, however, is a very complex multi-level concept with a myriad of case-specific forms and conditions and is not always desired. Moreover, there is little guidance in the literature on how to classify the level of proactivity and design more proactive public services. The objective of this paper is to provide guidance for classifying, understanding, and designing proactivity. Drawing on previous conceptualizations in literature, this paper introduces a proactivity classification framework that is substantiated using empirical cases from the Netherlands. We found that fully proactive services are not always desired or possible due to public service characteristics. The two key variables in this framework - service eligibility and service delivery - were used to propose design principles for increasing public services' proactivity. The principles were validated and prioritized by four public service innovators. Policy-makers looking to enhance inclusivity through service proactivity can start by classifying current services and integrating the design principles in their innovation roadmap.@en

Despite the promise of AI and IoT, the efforts of many organizations at scaling smart city initiatives fall short. Organizations often start by exploring the potential with a proof-of-concept and a pilot project, with the process later grinding to a halt for various reasons. Pilot purgatory, in which organizations invest in small-scale implementations without them realizing substantial benefits, is given very little attention in the scientific literature relating to the question of why AI and IoT initiatives fail to scale up for smart cities. By combining extensive study of the literature and expert interviews, this research explores the underlying reasons why many smart city initiatives relying on Artificial Intelligence of Things (AIoT) fail to scale up. The findings suggest that a multitude of factors may leave organizations ill prepared for smart city AIoT solutions, and that these tend to multiply when cities lack much-needed resources and capabilities. Yet many organizations tend to overlook the fact that such initiatives require them to pay attention to all aspects of change: strategy, data, people and organization, process, and technology. Furthermore, the research reveals that some factors tend to be more influential in certain stages. Strategic factors tend to be more prominent in the earlier stages, whereas factors relating to people and the organization tend to feature later when organizations roll out solutions. The study also puts forward potential strategies that companies can employ to scale up successfully. Three main strategic themes emerge from the study: proof-of-value, rather than proof-of-concept; treating and managing data as a key asset; and commitment at all levels. @en

The road from data generation to data use is commonly approached as a data-driven, functional process in which domain expertise is integrated as an afterthought. In this contribution we complement this functional view with an institutional view, that takes data analysis and domain professionalism as complementary (yet fallible) knowledge sources. We developed a framework that identifies and amplifies synergies between data analysts and domain professionals instead of taking one of them (i.e. data analytics) at the centre of the analytical process. The framework combines the often-cited CRISP-DM framework with a knowledge creation framework. The resulting framework is used in a data science project at a Dutch inspectorate that seeks to use data for risk-based inspection. The findings show first support of our framework. They also show that whereas more complex models have a higher predictive power, simpler models are sometimes preferred as they have the potential to create more synergies between inspectors and data analyst. Another issue driven by the integrated framework is about who of the involved actors should own the predictive model: data analysts or inspectors.

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Outpaced by the speed of digital innovation in the private sector, governments are looking for new approaches to public service innovation. Drawing on three complementary innovation theories - open innovation, recombinant innovation and co-creation - this paper presents a prototype that is designed to enhance the online innovation journey for public services. The main strategy explored is that of online public-service co-creation, allowing innovators to combine online and offline efforts. The outcome of this research is a prototype of an online co-creation tool. The tool is consumed via a web-portal that includes an overview of ongoing experiments, tools, labs data sets and digital building blocks. This paper contributes by presenting the requirements and lessons learned when developing a co-creation tool for innovation in public service design. While the proposed co-creation tool is expected to enhance and speed up online cocreation efforts, findings indicate that innovators from the public and private sector still need to learn how to combine online and offline co-creation efforts. The added value expected from the online tool is that it should provide an up to date oversight of digital building blocks, innovation methods and labs. Interviews with prospective users suggest that this oversight is needed to jumpstart the first step of the innovation journey. Development of a digital sandbox - a shared online experimentation environment - is considered to be an important next step for innovation in public service design.@en

Countries around the world have had to respond to the COVID-19 outbreak with limited information and confronting many uncertainties. Their ability to be agile and adaptive has been stressed, particularly in regard to the timing of policy measures, the level of decision centralization, the autonomy of decisions and the balance between change and stability. In this contribution we use our observations of responses to COVID-19 to reflect on agility and adaptive governance and provide tools to evaluate it after the dust has settled. Whereas agility relates mainly to the speed of response within given structures, adaptivity implies system-level changes throughout government. Existing institutional structures and tools can enable adaptivity and agility, which can be complimentary approaches. However, agility sometimes conflicts with adaptability. Our analysis points to the paradoxical nature of adaptive governance. Indeed, successful adaptive governance calls for both decision speed and sound analysis, for both centralized and decentralized decision-making, for both innovation and bureaucracy, and both science and politics.

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Inside companies that produce significant risks, risk managers play a key role. They manage the connection between the risk regulation regime, which stresses public values, and the company, which pursues a broader array of organisational goals. This makes the role of risk managers ambivalent. To better understand this ambivalence and identify the means, motives and strategies that risk managers employ in response to this ambivalence, this article conducts a concise review of (classic) organisation and regulatory literature. Based on this review, we propose a typology that distinguishes four roles of risk managers: risk managers as supporting staff; risk managers as professionals; risk managers as boundary spanners; and risk managers as agents in regulatory communities. Each type subsequently describes how risk managers employ different strategies in their attempt to connect the risk regulation regime and the company, ie translating policies to practices, tailoring policies to practices, explaining and framing policies and practices, and (re)interpreting policies and practices together with regulators. The typology enables researchers and practioners to emphasise and more thoroughly analyse the variety and complexity of risk managers’ work, and can help regulators to broaden and fine-tune their strategies to improve connections with the various roles of risk managers.
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Big data promises to transform public decision-making for the better by making it more responsive to actual needs and policy effects. However, much recent work on big data in public decision-making assumes a rational view of decision-making, which has been much criticized in the public administration debate. In this paper, we apply this view, and a more political one, to the context of big data and offer a qualitative study. We question the impact of big data on decision-making, realizing that big data – including its new methods and functions – must inevitably encounter existing political and managerial institutions. By studying two illustrative cases of big data use processes, we explore how these two worlds meet. Specifically, we look at the interaction between data analysts and decision makers. In this we distinguish between a rational view and a political view, and between an information logic and a decision logic. We find that big data provides ample opportunities for both analysts and decision makers to do a better job, but this doesn't necessarily imply better decision-making, because big data also provides opportunities for actors to pursue their own interests. Big data enables both data analysts and decision makers to act as autonomous agents rather than as links in a functional chain. Therefore, big data's impact cannot be interpreted only in terms of its functional promise; it must also be acknowledged as a phenomenon set to impact our policymaking institutions, including their legitimacy.

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Driven by the technological capabilities that ICTs offer, data enable new ways to generate value for both society and the parties that own or offer the data. This article looks at the idea of data collaboratives as a form of cross-sector partnership to exchange and integrate data and data use to generate public value. The concept thereby bridges data-driven value creation and collaboration, both current themes in the field. To understand how data collaboratives can add value in a public governance context, we exploratively studied the qualitative longitudinal case of an infomobility platform. We investigated the ability of a data collaborative to produce results while facing significant challenges and tensions between the goals of parties, each having the conflicting objectives of simultaneously retaining control whilst allowing for generativity. Taken together, the literature and case study findings help us to understand the emergence and viability of data collaboratives. Although limited by this study’s explorative nature, we find that conditions such as prior history of collaboration and supportive rules of the game are key to the emergence of collaboration. Positive feedback between trust and the collaboration process can institutionalise the collaborative, which helps it survive if conditions change for the worse.@en

Big data en, breder, data science, belooft veel voor toezicht. Om de beloften waar te maken moeten de nieuwe methoden en technieken wel worden toegepast in een inspectieorganisatie. Veel literatuur gaat over de beloften en bedreigingen van data science, weinig over de implementatie in organisaties. Deze bijdrage exploreert een aspect van dit onderwerp, namelijk de relatie tussen de nieuwe data scientist en de inspecteur. Beide vertegenwoordigen verschillende, en soms strijdige, essentiële kennisbronnen voor risicogebaseerd toezicht. Hoe kan er synergie tussen deze kennisbronnen worden bereikt? Deze bijdrage omschrijft deze uitdaging en verkent een drietal oplossingsrichtingen.@en

The promise of big data in the field of mobility is great, for example for mobility-as-a-service solutions. Having a better sense of the existing flows over the network would allow for much improved modelling of future flows and nudging users into behaviours targeting collectively better outcomes. Because of this promise the interest that cities have in big data for mobility is high. They are looking for ways in which a mobility data platform gathers the relevant data, allow for advanced modelling of current and future network states, and ways to drive travel behaviour. We participated in the EU funded PETRA project that built such a platform for the cities of Haifa, Rome and Venice. In this paper, we are looking for key governance mechanisms that affect the success of mobility data platforms, and how they are related to technical features. The project and an additional study into 10 cases revealed that the more ambitious a platform is on a technical level, the more governance challenges they will encounter, thus the more advanced governance arrangements are necessary. However, many governance arrangements are a given rather than a subject to design. This implies that for success, the technical ambition of the platform should be aligned with the institutions of the city in which the platforms will be implemented.

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Business-to-government information exchange has over the past decades greatly benefited from data exchange standards and inter-organisational systems. The data era enables a new shift in the type of information sharing; from formal reporting to opening up full (and big) data sets. This enables new analytics and insights by government, more effective and efficient compliance assessment, and other uses. The emphasis here shifts from establishing formats to deciding what information can be shared, under what conditions, and how to create added value. There are numerous initiatives that explore how to put data to better use for businesses, for government and for their interactions. However, there is limited attention to exactly how these new forms of extensive data sharing affects the supervision relationships. In this paper, we exploratively look across three research projects to identify the implications of information sharing beyond the regulatory requirements (‘over-compliant’). We find that the lack of attention to those implications lead to solutions that are hard to scale up and present unexpected consequences down the line, which may negatively impact the future willingness to explore new potential added value of data sharing.

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This document represents the governance handbook on mobility data platforms for the PETRA project. The governance handbook provides metropolitan authorities contemplating the implementation of a mobility data platform in line with the PETRA project about governance issues and design.
The analysis has shown mobility data platforms with the reach of PETRA are not available, however a variety of solutions of both the platform and the app exist in various situations. Of those, 13 were analyses to understand how governance shapes the solutions implemented and what the solutions implemented need from governance. The results do not provide a single best solution of governance for three reasons. First, mobility data platforms will land in a variety of (governance) contexts. Assuming that authorities would be willing to fully adjust their governance for the implementation of a mobility data platform is naïve. Second, mobility data platforms can come in a variety of forms. The governance has to align with the particular implementation. Third, governance solutions consist of a great deal of element that not necessarily always act uniformly, and as such, not always act predictably in various contexts. Because of that variability the handbook highlights key mechanisms that authorities working on the governance of a mobility data platform should take in to account, rather than provide a theoretical and unrealistic single optimal governance design. The report adapts a column structure to align with this focus on specific mechanisms to take into account. It also provides specific readers with a planned route through the different columns.
The governance handbook was developed based on the analysis of 13 case studies and the three demonstrators. The provided the input to understand the relation between the specific implementation of a mobility data platform and a governance context. Desk research and interviews provided the understanding of those cases, the types of data input, the function of the platform in terms of data linking, capture, retention, storage, aggregation, and modelling, the data output and a possible mobile application. The key question in the cases was to understand organisational links of the stakeholders providing the data and using the data, and the links to the stakeholders with an interest in the various functionalities of the platform in terms of data handling. From these links we could further understand how decision-making on the platform was structured and what outcomes of that decision-making could be expected.
The report starts with an instruction on the overall project, followed by a prologue, that sets the scene. This is followed by a number of theoretical columns, highlighting understood mechanisms from organisational science and public administration that showed to be relevant in the cases and demonstrators. After these, empirical columns highlight mechanisms that were recognised in the cases studied, and that illustrate the complex and varied contexts of mobility data platforms and how to align the governance to specific goals. Finally, five syntheses are given, including a business case, a set of models, and different governance design routes.@en

Cybersecurity is daily news. Data leaks and hackers are common features in the media. We tend to look to the government when things go wrong: what is the government doing about it? In this special issue we also look to the government and ask ourselves whether we are ready for the challenges of cybersecurity. Asking this question is simple. Answering it, however, requires sophisticated knowledge. This includes knowledge about the technology of today and the future. It also includes knowledge about governance. Who should be prepared in the age of distributed responsibilities? Which public and private parties can enhance cybersecurity, including you and me? Finally, what is does ‘being prepared’ mean exactly? This special issue includes three academic articles, five interviews and a column. Cybersecurity is viewed from different academic perspectives and professional positions. In its entirety, this special issue provides state-of-the-art of academic and professional thinking on government cybersecurity.@en

This document represents business model overview for PETRA. The business model is an integral part of the governance handbook, (D7.3), but is also listed as a separate deliverable. For all details, please refer to deliverable 7.3. Here an abbreviated version is presented.
The model uses a business model canvas to look at the main revenue and costs streams, risks and assumptions.
The business model is based on information that was gathered from the demonstrators and literature.
On the revenue side of the business model, the context and policies in place very much drive the expected revenues. Rather than providing an expected outcome, the model proposed existing and well developed approaches to estimate possible revenues, given a specific context.@en

Government cybersecurity requires action from many public and private actors. Both collective knowledge and collective priority are needed to ensure cybersecurity at a government level. This makes collective learning essential. There is a system of arrangements that includes all kinds of governmental organisations and private parties. How can learning be stimulated in this system? And what is the need for steering here? This article provides answers to these questions, based on the contributions in this special issue. We conclude that both central control and self-regulation are essential to cybersecurity, even if they are in conflict. We coin the term ‘complimentary self-regulation’. We also conclude that many arrangements have been developed or are under development, however, it is difficult to institutionalise the coherence between these initiatives. There is a long road ahead in terms of gaining a collective understanding. Cybersecurity and its organisation will probably not vanish from the administrative agenda any time soon.@en