Marijn Janssen
658 records found
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Developing an Open Data Intermediation Business Model
Insights From the Case of Esri
Despite the many promises of open data, numerous challenges inhibit its full potential, such as its poor or inconsistent quality, a lack of complementary assets, and the limited skills of data providers and end-users. Open data intermediaries are instrumental in addressing some o
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A framework to analyze inclusion in smart energy city development
The case of Smart City Amsterdam
In response to unprecedented global urbanization, the smart city concept has emerged, leveraging ICT to enhance municipal efficiency and improve the quality of urban life. The concept of smart energy city (SEC) is closely related to smart cities, however, energy system developmen
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Evaluating the Impact of Assignment Group and Category Classification Prediction of Incoming Service Requests on the Perceived Service Quality
A Quasiexperimental Study in the Enterprise Software Industry
Machine learning (ML) is reshaping customer service, tackling the growing complexity and volume of customer requests. This article investigates the effects of ML on perceived service quality (PSQ) across various customer service measures within an organizational context. Utilizin
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Government intervention is imperative in the mixed economic system due to market failures, imperfection, pure public goods, and economic externalities to stabilize the economy. We examine the impact of public debt on economic growth. As the role of quality of governance (QoG) is
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Transforming towards inclusion-by-design
Information system design principles shaping data-driven financial inclusiveness
Digitalization and datafication of financial systems result in more efficiency, but might also result in the exclusions of certain groups. Governments are looking for ways to increase inclusions and leave no one behind. For this, they must govern an organizational ecosystem of pu
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Metaverse for advancing government
Prospects, challenges and a research agenda
A number of government agencies have started deploying the Metaverse to connect better with their constituents. The Metaverse provides a rich interaction environment and has the potential to engage with, especially, the younger generation. However, the Metaverse's potential impac
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Realizing quantum-safe information sharing
Implementation and adoption challenges and policy recommendations for quantum-safe transitions
By utilizing the properties of quantum mechanics, quantum computers have the potential to factor a key pair of a large prime number and break some of the core cryptographic primitives that most information infrastructures depend on. This means that today's widely used cryptograph
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Introduction to the Issue on Artificial Intelligence in the Public Sector
Risks and Benefits of AI for Governments
Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still
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Government in the metaverse
Requirements and suitability for providing digital public services
Digital government comprises all means to enable governments to interact with their constituents digitally. The metaverse provides a virtual reality environment where various activities can be carried out without physically visiting the places of interest, including the public au
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Chatbots are radically redefining the customer service landscape. With the advent of AI-enabled chatbots, like ChatGPT, organizations are adopting chatbots to provide better customer services; however, the user experience has been given less attention. Building on IS success mode
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Open data promises various benefits, including stimulating innovation, improving transparency and public decision-making, and enhancing the reproducibility of scientific research. Nevertheless, numerous studies have highlighted myriad challenges related to preparing, disseminatin
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AI recommendations’ impact on individual and social practices of Generation Z on social media
A comparative analysis between Estonia, Italy, and the Netherlands
Social media (SM) influence young adults’ communication practices. Artificial Intelligence (AI) is increasingly used for making recommendations on SM. Yet, its effects on different generations of SM users are unknown. SM can use AI recommendations to sort texts and prioritize the
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Ensuring the secure provision of data and services using critical information infrastructures amidst the evolving technology landscape is a crucial yet recurrent task. However, these infrastructures can become vulnerable due to developments in quantum computing and modifying the
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The digital government research community has developed several publication channels, including journals and conference series to evaluate, refine, and present the outcomes of its work to fellow researchers and the world. Developing and sustaining such channels requires instituti
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“Real impact”
Challenges and opportunities in bridging the gap between research and practice – Making a difference in industry, policy, and society
Achieving impact from academic research is a challenging, complex, multifaceted, and interconnected topic with a number of competing priorities and key performance indicators driving the extent and reach of meaningful and measurable benefits from research. Academic researchers ar
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Responsible metaverse
Ethical metaverse principles for guiding decision-making and maintaining complex relationships for businesses in 3D virtual spaces
A metaverse is a three-dimensional virtual space (3D VS) where businesses and individuals worldwide can engage, interact, communicate, transact, and exchange information in real-time through an immersive and collaborative platform. These interactions can create complex relationsh
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Open Government Data (OGD) has been considered as a potent instrument for value creation and innovation by a range of stakeholders. Given that individual ingenuity is a function of individual and environmental factors, it is important to understand how the OGD adoption and usage
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Identifying patterns and recommendations of and for sustainable open data initiatives
A benchmarking-driven analysis of open government data initiatives among European countries
Open government and open (government) data are seen as tools to create new opportunities, eliminate or at least reduce information inequalities and improve public services. More than a decade of these efforts has provided much experience, practices, and perspectives to learn how
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