The automatic detection of conflictual languages (harmful, aggressive, abusive, and offensive languages) is essential to provide a healthy conversation environment on the Web. To design and develop detection systems that are capable of achieving satisfactory performance, a thorough understanding of the nature and properties of the targeted type of conflictual language is of great importance. The scientific communities investigating human psychology and social behavior have studied these languages in details, but their insights have only partially reached the computer science community. In this survey, we aim both at systematically characterizing the conceptual properties of online conflictual languages, and at investigating the extent to which they are reflected in state-of-the-art automatic detection systems. Through an analysis of psychology literature, we provide a reconciled taxonomy that denotes the ensemble of conflictual languages typically studied in computer science. We then characterize the conceptual mismatches that can be observed in the main semantic and contextual properties of these languages and their treatment in computer science works; and systematically uncover resulting technical biases in the design of machine learning classification models and the dataset created for their training. Finally, we discuss diverse research opportunities for the computer science community and reflect on broader technical and structural issues.@en

Systems aiming to aid consumers in their decision-making (e.g., by implementing persuasive techniques) are more likely to be effective when consumers trust them. However, recent research has demonstrated that the machine learning algorithms that often underlie such technology can act unfairly towards specific groups (e.g., by making more favorable predictions for men than for women). An undesired disparate impact resulting from this kind of algorithmic unfairness could diminish consumer trust and thereby undermine the purpose of the system. We studied this effect by conducting a between-subjects user study investigating how (gender-related) disparate impact affected consumer trust in an app designed to improve consumers’ financial decision-making. Our results show that disparate impact decreased consumers’ trust in the system and made them less likely to use it. Moreover, we find that trust was affected to the same degree across consumer groups (i.e., advantaged and disadvantaged users) despite both of these consumer groups recognizing their respective levels of personal benefit. Our findings highlight the importance of fairness in consumer-oriented artificial intelligence systems.

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The automatic mapping of Adverse Drug Reaction (ADR) reports from user-generated content to concepts in a controlled medical vocabulary provides valuable insights for monitoring public health. While state-of-the-art deep learning-based sequence classification techniques achieve impressive performance for medical concepts with large amounts of training data, they show their limit with long-tail concepts that have a low number of training samples. The above hinders their adaptability to the changes of layman’s terminology and the constant emergence of new informal medical terms. Our objective in this paper is to tackle the problem of normalizing long-tail ADR mentions in user-generated content. In this paper, we exploit the implicit semantics of rare ADRs for which we have few training samples, in order to detect the most similar class for the given ADR. The evaluation results demonstrate that our proposed approach addresses the limitations of the existing techniques when the amount of training data is limited.@en

In this paper we propose a novel method of estimating verbal expressions of task and social cohesion by quantifying the dynamic alignment of nonverbal behaviors in speech. As team cohesion has been linked to team effectiveness and productivity, automatically estimating team cohesion can be a useful tool for assessing meeting quality and broader team functioning. In total, more than 20 hours of business meetings (3-8 people) were recorded and annotated for behavioral indicators of group cohesion, distinguishing between social and task cohesion. We hypothesized that behaviors commonly referred to as mimicry can be indicative of verbal expressions of social and task cohesion. Where most prior work targets mimicry of dyads, we investigated the effectiveness of quantifying group-level phenomena. A dynamic approach was adopted in which both the cohesion expressions and the paralinguistic mimicry were quantified on small time windows. By extracting features solely related to the alignment of paralinguistic speech behavior, we found that 2-minute high and low social cohesive regions could be classified with a 0.71 Area under the ROC curve, performing on par with the state-of-the-art where turn-taking features were used. Estimating task cohesion was more challenging, obtaining an accuracy of 0.64 AUC, outperforming the state-of-the-art. Our results suggest that our proposed methodology is successful in quantifying group-level paralinguistic mimicry. As both the state-of-the-art turn-taking features and mimicry features performed worse on estimating task cohesion, we conclude that social cohesion is more openly expressed by nonverbal vocal behavior than task cohesion@en