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Revealing the Challenges to Automation Adoption in Organizations

Examining Practitioner Perspectives from an International Airport

Sustained adoption of automation is a problem for organizations, despite the promised benefits of automation and the propensity for organizations to expect it to transform their workplaces. To address this problem, previous work in HCI has mostly considered the perspectives and e ...

Design for Dynamic Stability

Investigating Dutch Startups' Strategic Reactions to Economic Deglobalization

Economic deglobalization, characterized by reduced global integration and interaction, presents significant challenges for startups with limited resources to adapt and innovate their resource management and business growth strategies. This paper investigates how innovative techni ...

'Talking with Your Car'

Design of Human-Centered Conversational AI in Autonomous Vehicles

The Development of Fully Autonomous Vehicles (AVs) would fundamentally change the nature of in-vehicle user interactions, behaviors, needs, and activities. Passengers free from driving would expect to undertake diverse Non-Driving-Related Tasks to keep themselves occupied. Introd ...
As the development of Generative AI technology continues to progress, the opportunity for innovation with AI in the form of user interfaces, products and services within vehicles is expanding. Furthermore, automobiles are undergoing major transformations in design due to changes ...

Experiences from the international frontlines

An exploration of the perceptions of airport employees during the COVID-19 pandemic

The aviation industry is one of the sectors that has been heavily impacted by the pandemic. While the major body of literature has focused on passenger experience and behaviour, this study focuses on airport employees instead—their experiences, perceptions, and preferences follow ...
Autonomous products (e.g., home cleaning robots, smart fridges, or autonomous vehicles) take over tasks that require time and effort from their users, redefining both the user roles and context around a product. Consequently, meaningful user experiences should be designed to over ...

Design-engineers’ selection of agency

Harm mitigation in ambient intelligent environments

The computing paradigm where sensor and actuator technology work in tandem to track and act on events in real Euclidean space, known as ambient intelligence (AmI), is likely to become increasingly common due to the rapid maturation of computing technology. Installing AmI in the b ...
Resilience is a concept that describes the capability to be restored after unprecedented events, originally emerged from biology and human sciences. This paper aims to explore what a resilient public transportation system is and how nature’s wisdom can be used as an inspiration f ...

What cities have is how people travel

Conceptualizing a data-mining-driven modal split framework

As city-level modal splits are outcomes of city functions, it is essential to understand whether and how city attributes affect modal splits to derive a modal shift toward low-emission travel modes and sustainable mobility in cities. This study elucidates this relationship betwee ...
Design team decision-making underpins all activities in the design process. Simultaneously, goal alignment within design teams has been shown to be essential to the success of team activities, including engineering design. However, the relationship between goal alignment and desi ...
Increasingly digital products and services make cybersecurity a crucial issue for designers. However, human-centered designers struggle to consider it in their work, partially a consequence of the high psychological distance between designers and cybersecurity. In this work, we b ...
Creating Spatial Computing (SComp) artifacts (including Virtual Reality, Augmented Reality, Mixed Reality, and Ambient Intelligent artifacts) is a rapidly-emerging domain in need of new design methodologies. In this paper, we examine whether and how ethics are procedurally integr ...

Method selection in human-centered design teams

An examination of decision-making strategies

Designers' choices of methods are well known to shape project outcomes. However, questions remain about why design teams select particular methodsand how teams' decision-making strategies are influenced by project- and process-based factors. In this work, we analyze novice design ...
Designers’ choices of methods are well known to shape project outcomes. However, questions remain about why design teams select particular methods and how teams’ decision-making strategies are influenced by project- and process-based factors. In this mixed-methods study, we analy ...

User-Centered Design Roadmapping

Anchoring Roadmapping in Customer Value Before Technology Selection

Designing an innovation strategy in a world of rapid technological change has become increasingly challenging. Some companies are finding that anchoring technology choices in deeper understanding of the value users seek allows them to find a better balance among feasibility, viab ...
We propose the use of projection mapping as a prototyping tool to create an experimentation environment to design, evaluate, and control immersion experience in future autonomous vehicles. As the first step, we conducted expert interviews with professionals in the automotive indu ...
As more digital devices with sensing capabilities are introduced into users’ daily lives, the risks of threats to data and privacy and security have increased. While cybersecurity has been acknowledged as an important concern in developing products with digital services, currentl ...

Towards Flexible Ridesharing Experiences

Human-Centered Design of Segmented Shared Spaces

The increasing usage of ride-sharing and autonomous vehicles has presented a need for personalized mobility experiences. This research defines these needs through an investigation from passengers who have used or will use these services. User-behaviors and user pain-points were c ...

From Innocent Irene to Parental Patrick

Framing User Characteristics and Personas to Design for Cybersecurity

With the surging number of digital devices penetrating our daily routines, the risks inherent to cybersecurity—the protection of data on digital products connected to the Internet—have also increased since these devices (e.g., connected home devices, personal monitoring) collect, ...