The aviation industry is one of the sectors that has been heavily impacted by the pandemic. While the major body of literature has focused on passenger experience and behaviour, this study focuses on airport employees instead—their experiences, perceptions, and preferences following the emergence of COVID-19. More than 1000 participants from 4 major airports—Amsterdam Airport Schiphol, Singapore Changi Airport, Taipei Taoyuan Airport, and Zurich Airport—representing over 10 different occupations, have provided a variety of sentiments about the airport as an employment ecosystem in the wake of COVID-19. Quantitatively and qualitatively surveying four different airports enabled a cross-border analysis of the results to identify interesting geographic contrasts, as well as global themes, among the responses. Regional differences regarding, the feeling of preparedness, confidence in measures, and optimism are presented. A significant difference in confidence in non-pharmaceutical measures between employees from Asian and European airports is shown. Wants and needs such as better physical/IT workplace infrastructure and more flexibility regarding job scope and hours are pointed out. The results of this research provide insights for future airport employee experience research by outlining areas to study in greater detail. Furthermore, practical implications for airport stakeholders and companies arising from the challenges experienced by the workforce are laid out to provide guidance to prepare for similar circumstances in the future and navigate the aftermath of and recovery from the pandemic.

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Function modelling is proposed in the literature from different disciplines, in interdisciplinary approaches, and used in practice with the intention of facilitating system conceptualisation. However, function models across disciplines are largely diverse addressing different function modelling perspectives and using different structures and forms for representing the contained information. This hampers the exchange of information between the models and poses particular challenges to joint modelling and shared comprehension between designers from different disciplines. This article proposes an integrated function modelling framework, which specifically aims at relating between the different function modelling perspectives prominently addressed in different disciplines. It uses interlinked matrices based on the concept of DSM and MDM in order to facilitate cross-disciplinary modelling and analysis of the functionality of a system. The article further presents the application of the framework based on a product example. Finally, an empirical study in industry is presented. Therein, feedback on the potential of the proposed framework to support interdisciplinary design practice as well as on areas of further improvement has been obtained from participants working in industry.@en

The aim of this paper is to explore how meanings in products and services can be captured, deconstructed, and finally structured, in order to facilitate the deliberate and intentional creation and conveyance of meanings to users and non-users. These analytical steps for mapping meanings are investigated in an empirical study using a qualitative approach and theoretically grounded in Peirce's triadic model of signs. This new methodology in design research seems promising to obtain a new perspective on meaning in products and services. Through the course of the empirical study, we developed a research method, which is also a design method, called MeaningMap, for organising and tructuring meanings. A first exploratory evaluation of the method with students showed its comprehensibility and applicability for analysing and structuring meanings within a limited amount of time. We envision that the MeaningMap as a method for design as communication can support designers during task clarification in analysing the voice of customer, defining user group, specifying the intended meanings, and deriving requirements to the communicative potential of products and services.@en

Interdisciplinary system development requires the integration of diverse expertise to combine different engineering technologies and—increasingly often—services, in order to provide users with expected value and desired functionality in newly developed products. Failure to achieve integration of disciplines can result in design errors posing a direct threat to the users and to the company. Function modelling is expected to provide suitable means for the integration of disciplines early in the development process. However, a plethora of function models can be found within different disciplines or even across, and their divergence has proven to hamper shared, cross-disciplinary function modelling in design teams. This article presents research on function modelling in different disciplines in practice. Conducted research comprises empirical studies in ten companies developing mechatronic systems and/or Product-Service Systems in diverse market areas. The studies provide insights into the utilisation of different function models in different disciplines and across, as well as the specific needs and preferences of practicing designers regarding interdisciplinary function modelling. Finally, the obtained insights and their implications for supporting interdisciplinary function modelling are being discussed. Indications are derived which may guide future research endeavours pertaining to the development of support for collaborative, (cross-)disciplinary function modelling.@en