Making the transition to long-term interaction with social-robot systems has been identified as one of the main challenges in human-robot interaction. This article identifies four design principles to address this challenge and applies them in a real-world implementation: cloud-based robot control, a modular design, one common knowledge base for all applications, and hybrid artificial intelligence for decision making and reasoning. The control architecture for this robot includes a common Knowledge-base (ontologies), Data-base, "Hybrid Artificial Brain"(dialogue manager, action selection and explainable AI), Activities Centre (Timeline, Quiz, Break and Sort, Memory, Tip of the Day, ), Embodied Conversational Agent (ECA, i.e., robot and avatar), and Dashboards (for authoring and monitoring the interaction). Further, the ECA is integrated with an expandable set of (mobile) health applications. The resulting system is a Personal Assistant for a healthy Lifestyle (PAL), which supports diabetic children with self-management and educates them on health-related issues (48 children, aged 6-14, recruited via hospitals in the Netherlands and in Italy). It is capable of autonomous interaction "in the wild"for prolonged periods of time without the need for a "Wizard-of-Oz"(up until 6 months online). PAL is an exemplary system that provides personalised, stable and diverse, long-term human-robot interaction.

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Social humanoid robots are complex intelligent systems that in the near future will operate in domains including healthcare and education. Transparency of what robots intend during interaction is important. This helps the users trust them and increases a user’s motivation for, e.g., behaviour change (health) or learning (education). Trust and motivation for treatment are of particular importance in these consequential domains, i.e., domains where the consequences of misuse of the system are significant. For example, rejecting treatment can have a negative impact on the user’s health. Transparency can be enhanced by having the robot explain its behaviour to its users (i.e., when the robot provides self-explanations). Selfexplanations help the user to assess to what extent he or she should trust the decision or action of the system.@en

Social or humanoid robots do hardly show up in “the wild,” aiming at pervasive and enduring human benefits such as child health. This paper presents a socio-cognitive engineering (SCE) methodology that guides the ongoing research & development for an evolving, longer-lasting human-robot partnership in practice. The SCE methodology has been applied in a large European project to develop a robotic partner that supports the daily diabetes management processes of children, aged between 7 and 14 years (i.e., Personal Assistant for a healthy Lifestyle, PAL). Four partnership functions were identified and worked out (joint objectives, agreements, experience sharing, and feedback & explanation) together with a common knowledge-base and interaction design for child's prolonged disease self-management. In an iterative refinement process of three cycles, these functions, knowledge base and interactions were built, integrated, tested, refined, and extended so that the PAL robot could more and more act as an effective partner for diabetes management. The SCE methodology helped to integrate into the human-agent/robot system: (a) theories, models, and methods from different scientific disciplines, (b) technologies from different fields, (c) varying diabetes management practices, and (d) last but not least, the diverse individual and context-dependent needs of the patients and caregivers. The resulting robotic partner proved to support the children on the three basic needs of the Self-Determination Theory: autonomy, competence, and relatedness. This paper presents the R&D methodology and the human-robot partnership framework for prolonged “blended” care of children with a chronic disease (children could use it up to 6 months; the robot in the hospitals and diabetes camps, and its avatar at home). It represents a new type of human-agent/robot systems with an evolving collective intelligence. The underlying ontology and design rationale can be used as foundation for further developments of long-duration human-robot partnerships “in the wild.”@en

Explanation of actions is important for transparency of-, and trust in the decisions of smart systems. Literature suggests that emotions and emotion words-in addition to beliefs and goals-are used in human explanations of behaviour. Furthermore, research in e-health support systems and human-robot interaction stresses the need for studying long-term interaction with users. However, state of the art explainable artificial intelligence for intelligent agents focuses mainly on explaining an agent's behaviour based on the underlying beliefs and goals in short-term experiments. In this paper, we report on a long-term experiment in which we tested the effect of cognitive, affective and lack of explanations on children's motivation to use an e-health support system. Children (aged 6-14) suffering from type 1 diabetes mellitus interacted with a virtual robot as part of the e-health system over a period of 2.5-3 months. Children alternated between the three conditions. Agent behaviours that were explained to the children included why 1) the agent asks a certain quiz question; 2) the agent provides a specific tip (a short instruction) about diabetes; or, 3) the agent provides a task suggestion, e.g., play a quiz, or, watch a video about diabetes. Their motivation was measured by counting how often children would follow the agent's suggestion, how often they would continue to play the quiz or ask for an additional tip, and how often they would request an explanation from the system. Surprisingly, children proved to follow task suggestions more often when no explanation was given, while other explanation effects did not appear. This is to our knowledge the first longterm study to report empirical evidence for an agent explanation effect, challenging the next studies to uncover the underlying mechanism.

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An important aspect of human emotion perception is the use of contextual information to understand others' feelings even in situations where their behavior is not very expressive or has an emotionally ambiguous meaning. For technology to successfully detect affect, it must mimic this human ability when analyzing audiovisual input. Databases upon which machine learning algorithms are trained should capture the context of social interactions as well as the behavior expressed in them. However, there is a lack of consensus about what constitutes relevant context in such databases. In this article, we make two contributions towards overcoming this challenge: (a) we identify two principal sources of context for emotion perceptions based on psychological theory, and (b) we provide an overview of how each of these has been considered in published databases covering social interactions. Our results show that a similar set of contextual features are present across the reviewed databases. Between all the different databases researchers seem to have taken into account a set of contextual features reflecting the sources of context seen in psychological theory. However, within individual databases, these features are not yet systematically varied. This is problematic because it prevents them from being used directly as resources for the modeling of context-sensitive affect detection. Based on our findings, we suggest improvements for the future development of affective databases.

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Most explainable AI (XAI) research projects focus on well-delineated topics, such as interpretability of machine learning outcomes, knowledge sharing in a multi-agent system or human trust in agent’s performance. For the development of explanations in human-agent teams, a more integrative approach is needed. This paper proposes a perceptual-cognitive explanation (PeCoX) framework for the development of explanations that address both the perceptual and cognitive foundations of an agent’s behavior, distinguishing between explanation generation, communication and reception. It is a generic framework (i.e., the core is domain-agnostic and the perceptual layer is model-agnostic), and being developed and tested in the domains of transport, health-care and defense. The perceptual level entails the provision of an Intuitive Confidence Measure and the identification of the “foil” in a contrastive explanation. The cognitive level entails the selection of the beliefs, goals and emotions for explanations. Ontology Design Patterns are being constructed for the reasoning and communication, whereas Interaction Design Patterns are being constructed for the shaping of the multimodal communication. First results show (1) positive effects on human’s understanding of the perceptual and cognitive foundation of agent’s behavior, and (2) the need for harmonizing the explanations to the context and human’s information processing capabilities.

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Artificial Intelligence (AI) systems, including intelligent agents, are becoming increasingly complex. Explainable AI (XAI) is the capability of these systems to explain their behaviour, in a for humans understandable manner. Cognitive agents, a type of intelligent agents, typically explain their actions with their beliefs and desires. However, humans also take into account their own and other's emotions in their explanations, and humans explain their emotions. We refer to using emotions in XAI as Emotion-aware eXplainable Artificial Intelligence (EXAI). Although EXAI should also include awareness of the other's emotions, in this work we focus on how the simulation of emotions in cognitive agents can help them self-explain their behaviour. We argue that emotions simulated based on cognitive appraisal theory enable (1) the explanation of these emotions, (2) using them as a heuristic to identify important beliefs and desires for the explanation, and (3) the use of emotion words in the explanations themselves.

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This paper presents a cognitive (belief-desire-intention based) agent that can self-explain its behaviour based on its goals and emotions. We implement a cognitive agent, embodied by a nao-robot or virtual avatar thereof, to play a quiz with its user. During the interaction the agent intelligently selects questions to optimally educate the user. We show how the simulation of emotions can be used to generate end-user explanations of the agent's behaviour. With this we provide a first proof of concept showing the value of using simulated emotions in addition to goals for generating agent behaviour explanations.

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A good explanation takes the user who is receiving the explanation into account. We aim to get a better understanding of user preferences and the differences between children and adults who receive explanations from a robot. We implemented a Nao-robot as a belief-desire-intention (BDI)-based agent and explained its actions using two different explanation styles. Both are based on how humans explain and justify their actions to each other. One explanation style communicates the beliefs that give context information on why the agent performed the action. The other explanation style communicates the goals that inform the user of the agent's desired state when performing the action. We conducted a user study (19 children, 19 adults) in which a Nao-robot performed actions to support type 1 diabetes mellitus management. We investigated the preference of children and adults for goalversus belief-based action explanations. From this, we learned that adults have a significantly higher tendency to prefer goal-based action explanations. This work is a necessary step in addressing the challenge of providing personalised explanations in human-robot and human-agent interaction.@en

The PAL project1 is developing an embodied conversational agent (robot and its avatar), and applications for child-agent activities that help children from 8 to 14 years old to acquire the required knowledge, skills, and attitude for adequate diabetes selfmanagement. Formal and informal caregivers can use the PAL system to enhance their supportive role for this self-management learning process. We are developing a common ontology (i) to support normative behavior in a flexible way, (ii) to establish mutual understanding in the human-agent system, (iii) to integrate and utilize knowledge from the application and scientific domains, and (iv) to produce sensible human-agent dialogues. The common ontology is constructed by relating and integrating partly existing separate ontologies that are specific to certain contexts or domains. This paper presents the general vision, approach, and state of the art.@en

This paper describes ongoing work carried out in the European project PAL which will support childre in their diabetes self-management as well as assist health professionals and parents involved in the diabete regimen of the child. Here, we will focus on the construction of the PAL ontology which has been assemble from several independently developed sub-ontologies and which are brought together by a set of hand-writte interface axioms, expressed in OWL.We will describe in detail how the triple model of RDF has been extende towards transaction time in order to represent time-varying data. Examples of queries and rules involvin temporal information will be presented as well. The approach is currently been in use in diabetes camps.@en

Cognitive agent programming frameworks facilitate the development of intelligent virtual agents. By adding a computational model of emotion to such a framework, one can program agents capable of using and reasoning over emotions. Computational models of emotion are generally based on cognitive appraisal theory; however, these theories introduce a large set of appraisal processes, which are not specified in enough detail for unambiguous implementation in cognitive agent programming frameworks. We present CAAF (Cognitive Affective Agent programming Framework), a framework based on the belief-desire theory of emotions (BDTE), that enables the computation of emotions for cognitive agents (i.e., making them cognitive affective agents). In this paper we bridge the remaining gap between BDTE and cognitive agent programming frameworks. We conclude that CAAF models consistent, domain independent emotions for cognitive agent programming.@en

We present the Affective Storyteller, a narrative generation framework that combines storytelling and emotion. With this framework we propose to address two main challenges in narrative generation: customization, and, reduced calculation time. Our solution is based on the fact that narrative generation in the Affective Storyteller is influenced by an analysis of the emotional patterns of the synthetic characters in the stories. These emotions are simulated using GAMYGDALA.

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