NM Koning | TU Delft Repository

NK

NM Koning

Conference paper (1)

Journal article (1)

2 records found

1

Increasing the loyalty effects of eCRM across the service delivery cycle

Conference paper (2009) - L.P.A. Simons (author), J Loon (author), NM Koning (author), J. Kruse (author), W.A.G.A. Bouwman (author)

Goede Service vormt basis voor klantloyaliteit.

Journal article (2007) - JJWA van Loon (author), L.P.A. Simons (author), NM Koning (author), J. Kruse (author)