Increasing the loyalty effects of eCRM across the service delivery cycle

Conference paper (2009)

Authors

J Loon External organisation
NM Koning External organisation
J. Kruse External organisation
More Info
expand_more

Published Date

2009

Language

Undefined/Unknown

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.