Goede Service vormt basis voor klantloyaliteit.

Journal article (2007)

Authors

JJWA van Loon External organisation
Luuk P.A. Simons Information and Communication Technology - TPM
NM Koning External organisation
J. Kruse External organisation
Research Group
Information and Communication Technology (TPM) (TU Delft)
More Info
expand_more

Published Date

2007

Language

Undefined/Unknown

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Faculty

Technology, Policy and Management

Department

Engineering, Systems and Services

Research Group

Information and Communication Technology