R Attema-van Waas | TU Delft Repository

RA

R Attema-van Waas

Conference paper (1)

1 records found

1

Web- vs Phone-based Service Experiences: Effects of emotions on customer satisfaction across sectors

Conference paper (2011) - L.P.A. Simons (author) , GA Reuver (author) , D Langley (author) , R Attema-van Waas (author) , MC Hoeve (author) , F Hulsbergen (author) , N de Koning (author)