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FH
F Hulsbergen
Academic Work (1)
Conference paper (1)
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Web- vs Phone-based Service Experiences: Effects of emotions on customer satisfaction across sectors
Conference paper (2011) -
L.P.A. Simons (author)
,
Mark de Reuver (author)
,
D Langley (author)
,
R Attema-van Waas (author)
,
MC Hoeve (author)
,
F Hulsbergen (author)
,
N de Koning (author)
