Web- vs Phone-based Service Experiences: Effects of emotions on customer satisfaction across sectors

Conference paper (2011)

Authors

L.P.A. Simons Network Architectures and Services - EEMCS
D Langley External organisation
R Attema-van Waas External organisation
MC Hoeve External organisation
F Hulsbergen External organisation
N de Koning External organisation
Research Group
Network Architectures and Services (EEMCS) (TU Delft)
More Info
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Published Date

2011

Language

English

Reuse Rights

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Faculty

Electrical Engineering, Mathematics and Computer Science

Department

Quantum & Computer Engineering

Research Group

Network Architectures and Services