Application of Business Intelligence Dashboards in Enterprise Facility Management

Abstract

Facility management focuses on the maintenance, development, and enhancement of physical assets to expand and progress commercial value, as well as the design and upkeep of an appropriate physical workplace for the organisation’s employees and work. Enterprise facility management may be challenging with regionally scattered assets and a high number of assets and stakeholders. Filling stations in the Netherlands are not an exception. The Netherlands had 4,147 gas stations, including uncrewed stations, in 2021. Managers must make everyday strategic judgments as it's "the core of a manager's job" and "essential to organizational existence." Facility managers quickly grasped the value of data in operational and strategic decision-making. In doing so, they have faced various obstacles, including data overload and biases in their conceptualisation, making them inadequately rational. Decision support systems have been used in different forms to overcome the mentioned obstacles. Business intelligence systems are instances of data-driven DSS and refer to a collection of concepts and approaches for enhancing corporate decision-making via the use of fact-based support systems. Often, “business intelligence” software is used to query a database and generate reports. Investigations show that Business Intelligence (BI) dashboards are only used within AECOM for reporting to the client. This study proposes BI and BI dashboards also be used for decision-making. In this research, Business intelligence dashboards were introduced as the successor to the DSS to aid with decision-making difficulties within enterprise facility management. With the objective of determining if the use of BI dashboards in the facility management of filling stations can yield the anticipated advantages. According to the findings of the interviews, the ultimate goal behind decisions is business continuity and growth. Post-experiment surveys show that utilizing a dashboard is only effective if users are educated to make data-driven decisions based on the information supplied. This is known as information relevance, and it is critical for customers to comprehend how the information supplied to them will influence their decisions. Furthermore, the data source must be trustworthy. Also, dashboards could not totally replace site visits in terms of safety. As a result, they may not give the expected value. The dashboard has the benefit of informing clients by providing safety benchmarks, allowing them to detect problematic places and make further decisions. All of the project managers who reviewed the dashboard agreed that it might help reduce the Total Cost of Ownership (TCO). Using business intelligence to make data-driven facility management decisions improves investment decisions. The Other biggest value of using BI dashboards turned out to be time-saving.