The Value of Active End-User Participation in Rehabilitation Technology

Abstract

To design effective rehabilitative technology, stakeholders (e.g., professionals from hospitals, universities, and industries) must empathize with end-user experiences and actively involve them throughout the design process. This approach can ensure the understanding of their complex needs. Yet end-user involvement is often limited to testing only. Technology developers often underestimate the valuable insights end-users gain during their recovery, which extend beyond technical knowledge. To address this, our international team of designers, engineers, and clinical personnel proposes a participatory design workshop involving acquired brain injury patients and their caregivers. Patients and caregivers work in groups with workshop participants to address specific needs and use methods like personas, MoSCoW prioritization, and prototyping to co-create solutions to meet those needs. We aim to illustrate the benefits of this approach and encourage participants to adopt participatory design in their future developments.