Development of city logistics maturity model for municipality performance measurement

Book chapter (2022)

Authors

Nilesh Anand Rotterdam University of Applied Sciences
Kasper Mittelmeijer Rotterdam University of Applied Sciences
Thato Motloung Breda University of Applied Sciences
Ron van Duin Rotterdam University of Applied Sciences, Transport and Logistics - TPM
Hans Quak Breda University of Applied Sciences, TNO
Research Group
Transport and Logistics (TPM) (TU Delft)
Copyright: © 2022 Nilesh Anand, Kasper Mittelmeijer, Thato Motloung, Ron van Duin, Hans Quak
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Published Date

2022

Language

English

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Faculty

Technology, Policy and Management

Department

Engineering, Systems and Services

Research Group

Transport and Logistics

Abstract

Municipalities play an important role in tackling city logistics related matters, having many instruments at hand. However, it is not self-evident that all municipalities use these instruments to their full potential. A method to measure city logistics performance of municipalities can help in creating awareness and guidance, to ultimately lead to a more sustainable environment for inhabitants and businesses. Subsequently, this research is focused on a maturity model as a tool to assess the maturity level of a municipality for its performance-related city logistics process management. Various criteria for measuring city logistics performance are studied and based on that the model is populated through three focus fields (Technical, Social and Corporate, and Policy), branching out into six areas of development: Information and communication technology, urban logistics planning, Stakeholder communication, Public Private Partnerships, Subsidisation and incentivisation, and Regulations. The CL3M model was tested for three municipalities, namely, municipality of Utrecht, Den Bosch and Groningen. Through these maturity assessments it became evident the model required specificity complementary to the existing assessment interview, and thus a SWOT analysis should be added as a conclusion during the maturity assessment.