From home delivery to parcel lockers

A case study in Amsterdam

Journal article (2020)

Authors

Ron van Duin Rotterdam University of Applied Sciences, Transport and Logistics - TPM
Y. Van Amstel First Consulting
Research Group
Transport and Logistics (TPM) (TU Delft)
Copyright: © 2020 Ron van Duin, B. Wiegmans, B. van Arem, Y.A. van Amstel
DOI: https://doi.org/10.1016/j.trpro.2020.03.161
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Published Date

2020

Language

English

Faculty

Technology, Policy and Management

Department

Engineering, Systems and Services

Research Group

Transport and Logistics

Abstract

E-commerce is still a strong growing segment with fierce competition among parcel delivery service providers. To stay ahead of the competitors innovation is necessary. Currently, parcels are being delivered with large delivery vans which will usually deliver single parcels to doorsteps of their customers. This so called 'last mile delivery' is the most expensive logistics activity. In the literature it is proposed that parcel lockers have high potential to save cost. In our paper a literature review on parcel lockers, 3 methods for analysis are described and the results of a case study are provided.