Discretionary activities such as retail, food, and beverages generate a significant amount of non-aeronautical revenue within the aviation industry. However, they are rarely taken into account in computational airport terminal models. Since discretionary activities affect passenger flow and global airport terminal performance, discretionary activities need to be studied in detail. Additionally, discretionary activities are influenced by other airport terminal processes, such as check-in and security. Thus, discretionary activities need to be studied in relation to other airport terminal processes. The aim of this study is to analyze discretionary activities in a systemic way, taking into account interdependencies with other airport terminal processes and operational strategies used to manage these processes. An agent-based simulation model for airport terminal operations was developed, which covers the main handling processes and passenger decision-making with discretionary activities. The obtained simulation results show that operational strategies that reduce passenger queue time or increase passenger free time can significantly improve global airport terminal performance through efficiency, revenue, and cost.

The worldwide COVID-19 pandemic has had a tremendous impact on the aviation industry, with a reduction in passenger demand never seen before. To minimize the spread of the virus and to gain trust from the public in the airport operations’ safety, airports implemented measures, e.g., physical distancing, entry/exit temperature screening and more. However, airports do not know what the impact of these measures will be on the operations’ performance and the passengers’ safety when passenger demand increases back. The goal of this research is twofold. Firstly, to analyze the impact of current (COVID-19) and future pandemic-related measures on airport terminal operations. Secondly, to identify plans that airport management agents can take to control passengers’ flow in a safe, efficient, secure and resilient way. To model and simulate airport operations, an agent-based model was developed. The proposed model covers the main airport’s handling processes and simulates local interactions, such as physical distancing between passengers. The obtained results show that COVID-19 measures can significantly affect the passenger throughput of the handling processes and the average time passengers are in contact with each other. For instance, a 20% increase in check-in time (due to additional COVID-19 related paperwork at the check-in desk) can decrease passenger throughput by 16% and increase the time that passengers are in contact by 23%.

This paper presents a demonstration of our PAAMS 2021 paper using data-driven analysis of airport terminal operations and An Agent-based Airport Terminal Operations Model Simulator (AATOM). The goal of this paper is to demonstrate and analyze the impact of the current COVID-19 and future pandemic-related measures on airport terminal operations and to identify plans that airport management agents can take into account to control the flow of passengers in a safe, efficient, secure and resilient way. To analyze the impact of the identified COVID-19 measures on the airport operations, the existing agent-based AATOM model was need to be modified in order to implement these measures. In this paper, we illustrate a demo of a developed simulator tool by investigating the effects of different degrees of physical distancing rules among agents on the performances of the airport. In the demo session the attendees will have the possibility to (i) work with the simulator tool on different relevant parameters regarding different sections and agents in the airport; (ii) view and analyze different performance indicator analyzers of the simulator.