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The CURE scale: A multidimensional measure of service recovery strategy
Journal article (2014) -
R Mostafa (author)
,
CR Lages (author)
,
M.C. Saeaeksjaervi (author)
,
Maria Saeaeksjaervi (author)
,
M.C. Sääksjärvi (author)
,
Maria Sääksjärvi (author)
