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JL
JC Liekendael
Academic Work (2)
Conference paper (1)
Journal article (1)
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2 records found
1
Service quality certification in Brussels, Belgium : A quality process with teeth
Journal article (2006) -
JC Liekendael (author)
,
PG Furth (author)
,
T.H.J. Muller (author)
Quality process with teeth: experience in Brussels with service quality certification
Conference paper (2006) -
JC Liekendael (author)
,
PG Furth (author)
,
T.H.J. Muller (author)
