This research focuses on the effects of the socio-technical boundary conditions on the success of chatbot implementation in organizations. To do so, different actor perspectives on "successful implementation" are explored and 33 boundary conditions are proposed. The findings sugg
...
This research focuses on the effects of the socio-technical boundary conditions on the success of chatbot implementation in organizations. To do so, different actor perspectives on "successful implementation" are explored and 33 boundary conditions are proposed. The findings suggest that satisfying the boundary conditions has a positive effect on the success of the chatbot implementation. This indicates that the suggested boundary conditions can be used as a tool to guide future chatbot implementations. By doing so, the social and technical requirements can be ensured.
