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PV
P.J. Vial
Academic Work (2)
Conference paper (2)
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2 records found
1
Using SIMCTS Framework to Model Determinants of Customer Satisfaction: A Case in a ISP
Conference paper (2005) -
K. Vilapakkam Nagarajan (author)
,
M. Dr. Chavan (author)
,
T.W. Tewoldeberhan (author)
,
P.J. Vial (author)
SIMCTS: A Simulation Based Approach to Understand and Manage Service Quality
Conference paper (2005) -
K. Vilapakkam Nagarajan (author)
,
M. Dr. Chavan (author)
,
T.W. Tewoldeberhan (author)
,
P.J. Vial (author)
