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PV
P.J. Vial
2 records found
1
Authored
SIMCTS: A Simulation Based Approach to Understand and Manage Service Quality
Conference paper (2005) -
K. Vilapakkam Nagarajan
,
M. Dr. Chavan
,
T.W. Tewoldeberhan
,
P.J. Vial
Using SIMCTS Framework to Model Determinants of Customer Satisfaction: A Case in a ISP
Conference paper (2005) -
K. Vilapakkam Nagarajan
,
M. Dr. Chavan
,
T.W. Tewoldeberhan
,
P.J. Vial
