Using SIMCTS Framework to Model Determinants of Customer Satisfaction: A Case in a ISP

Conference paper (2005)

Authors

K. Vilapakkam Nagarajan External organisation
M. Dr. Chavan External organisation
T.W. Tewoldeberhan System Engineering - TPM
P.J. Vial External organisation
Research Group
System Engineering (TPM) (TU Delft)
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Published Date

2005

Language

Undefined/Unknown

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Faculty

Technology, Policy and Management

Department

Multi Actor Systems

Research Group

System Engineering