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C Lages
Academic Work (2)
Abstract (2)
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2 records found
1
The CURE scale: A comprehensive measure of service recovery
Abstract (2013) -
R Mostafa (author)
,
C Lages (author)
,
M.C. Saeaeksjaervi (author)
The cure scale: A formative index of service recovery strategy
Abstract (2012) -
C Lages (author)
,
R Mostafa (author)
,
M.C. Saeaeksjaervi (author)
