Urban resilience to natural hazards could make our cities less vulnerable to adverse weather events. However, the implementation of resilience actions is currently not effective, as mechanisms to facilitate collaboration among involved stakeholders are missing. This paper for the first time explores causal mapping as a method to disassemble major issues of urban resilience into a more manageable understanding, and thus identify key objectives, barriers and opportunities in thinking “resilient cities”. In this study, a cognitive-mapping-based workshop was held to elicit information from stakeholders in the remit of urban resilience to flooding. The statements and connections identified during the workshop led a consolidated map, analysed using the StrategyFinder software. This analysis highlighted barriers related to data availability, silo-based approaches and lack of funding; it also evidenced shared goals, such as the need to protect the built environment and minimise impact from flooding. Overall, causal mapping resulted a powerful analytical tool for improving understanding of the complex dynamics of urban resilience, identifying key variables and relationships, as well as eliciting information from stakeholders. Furthermore, this approach facilitated systems thinking, communication and collaboration. This enhanced understanding is fundamental for advancing strategies for future planning, contributing to urban sustainability and liveability.