Airline disruption management

Abstract

Airline disruption management is an active field of research. In recent years, there has been an increase in publications, in particular, in of works integrating two or more resources (i.e., aircraft, crew, passengers) in the recovery analysis. Given that more than 50% of the papers have been published after the last literature review paper (Clausen et al., 2010), this paper provides a critical review and classification of the literature between 2009 and 2018 regarding airline disruption management, including aircraft, crew, passenger, and integrated recovery. Furthermore, this paper discusses various ways to close the gap between the reality faced in Airline Operations Control Centers (AOCCs) and defines a set of potential future lines of research.