Exploring user comfort in automated driving

Peng, Chen; Öztürk, İbrahim; Nordhoff, S.; Madigan, Ruth; Hoogendoorn-Lanser, S.; Hagenzieker, Marjan; Merat, Natasha

doi:10.1145/3581961.3609853

Exploring user comfort in automated driving

A qualitative study with younger and older users using the Wizard-Of-Oz method

Conference paper (2023)

Authors

Chen Peng University of Leeds

İbrahim Öztürk University of Leeds

S. Nordhoff

Ruth Madigan University of Leeds

S. Hoogendoorn-Lanser Corporate Innovations

Marjan Hagenzieker

Natasha Merat University of Leeds

DOI: https://doi.org/10.1145/3581961.3609853

Elderly Automated vehicles User comfort Qualitative study User-centric design Wizard-of-Oz

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Published Date

2023

Language

English

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Abstract

As the introduction of automated vehicles (AVs) into road traffic accelerates, establishing user acceptance is increasingly crucial. User comfort, largely influenced by the AVs' driving styles, is one of the essential factors influencing acceptance. This video submission provides a methodological overview of a qualitative interview study, which used a Wizard-of-Oz method to investigate participants' comfort levels during automated driving on real roads. By understanding the specific comfort experiences of both older and younger users, we can inform the design process for AVs, thereby enhancing user experience and facilitating broader acceptance of technology across a more diverse and inclusive demographic spectrum.

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