Design For Workflow Intelligence In Cardiology

Prompt User Liaison Service Experience system

Master thesis (2019)

Authors

H. Liu Industrial Design Engineering

Contributors

R.J.H.G. van Heur Applied Ergonomics and Design - IDE (graduation committee member)
A. Boru Delft Centre for Entrepreneurship (mentor)
Faculty
Industrial Design Engineering, Industrial Design Engineering
Copyright: © 2019 Hao Liu
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Published Date

30-08-2019

Language

English

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Faculty

Industrial Design Engineering

Abstract

Workflow orchestration in healthcare is a desirable field with massive opportunities. Healthcare providers are under pressure to deliver greater value and even faster than ever before. They have to deliver better care at lower cost while serving more patients. A number of integrated solutions are present in the field. However, the need for the medical staff to get the right information at the right time and the right place is prominent.
In Cardiology, cardiovascular disease now heads the World Health Organisation list of biggest killers in the world and is rapidly increasing in prevalence. On the face of it, cardiovascular disease should be ideal for developing innovative models of care that will improve the well being of the population and the sustainability of their healthcare systems.
Not connected and with multiple data entry points – the potential for human error is greater. One important step is the development of integrated solutions that streamline workflow and make procedures easier.
We tackle these problems by addressing the unmet needs from research, and translate them into requirements. The requirements are the principles that lead to a strategic design solution – PULSE – Prompt User Liaison Service Experience system.
The PULSE system is designed for the Cardiology domain. Further, the target users are in the categories of doctors, physicians and nurses. It helps the Cardiology staff to plan the right actions and make the best decisions. Moreover, it supports the Cardiology staff to collaborate with other professionals more effectively. Furthermore, PULSE is designed to hover above existing systems in hospitals that integrates information a professional needs. It is believed that PULSE can help in accomplishing effective planning, and ultimately leads to more time in better patient care. PULSE is not merely a digital product. It is a hybrid of product and service that brings workload efficiency and flexibility to the medical professionals. The vision we have for PULSE is connected well-being. It aligns to the mission of Philips: to improve the lives of billions of people in the near future.