FM and CREM Interventions

Book chapter (2016)

Authors

Per Anker Jensen Centre for Facilities Management - Realdania Research, Technical University of Denmark (DTU)
Theo van der Voordt Real Estate Management - Architecture and the Built Environment
Research Group
Real Estate Management (Architecture and the Built Environment) (TU Delft)
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Published Date

2016

Language

English

Reuse Rights

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Faculty

Architecture and the Built Environment

Department

Management in the Built Environment

Research Group

Real Estate Management

Abstract

This chapter explains the first part of the generalised Value Adding Management model, i.e. “Intervention” or “Decision on type of change”, in a FM and CREM context. The chapter presents a typology with 6 types of FM and CREM interventions concerning the physical environment, facilities services, interface with core business, supply chain, internal processes, and strategic advice and planning. All types of interventions are explained based on literature and with examples from practice. The examples both include text boxes with small cases and interventions from interviews with practitioners from Denmark and the Netherlands, where the interventions are related to the prioritized values and KPIs mentioned by the interviewees.

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