Governing and orchestrating relationships in outsourcing with multiple vendors

Plugge, A.G.; Janssen, M.F.W.H.A.

Governing and orchestrating relationships in outsourcing with multiple vendors

Book chapter (2020)

Authors

A.G. Plugge Responsible Marketing and Consumer Behavior

M.F.W.H.A. Janssen

Research Group

Responsible Marketing and Consumer Behavior

To reference this document use:

http://resolver.tudelft.nl/uuid:80acf1c4-7023-4dfe-bf55-efd7cca5fb2c

More Info

expand_more

Published Date

2020

Language

English

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Research Group

Responsible Marketing and Consumer Behavior

Abstract

When managing multisourcing relationships, firms have to pay additional attention to guard the scope of services provided by each vendor and to orchestrate their activities to create synergies. However, tensions between the vendors may arise as their objectives might be conflicting and their relationship has a competitive nature. The aim of this research is to develop a better understanding of governance in multisourcing relationships. Data from a case study were collected and this multi-faced domain is studied by applying Coordination and Resource Dependency Theory. Our analysis identified that an inter-organizational governance structure is needed that includes governance mechanisms to decrease potential uncertainties and deal with the competitive nature. Specifically, a responsible entity (individual or team) at each party is required that develops a coherent strategic plan, monitors relationships, and enforces governance mechanisms.