Design for Product Care

Enhancing Consumers’ Repair and Maintenance Activities

Journal article (2018)

Authors

L. Ackermann Responsible Marketing and Consumer Behavior , University of Salzburg

Research Group

Responsible Marketing and Consumer Behavior

Circular economy Maintenance Consumer behaviour Repair Circular product design

To reference this document use:

http://resolver.tudelft.nl/uuid:80aa21ca-b336-4561-a60e-4df8fd4344d1

More Info

expand_more

Published Date

2018

Language

English

Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Research Group

Responsible Marketing and Consumer Behavior

Abstract

The aim of this PhD project is to understand and enhance consumers’ repair and maintenance activities. We define this behaviour, aimed at prolonging products’ lifetimes, as product care. For designers, it is important to understand consumers’ perspective on product care and to identify reasons why consumers either do or do not take care of their products. Only by doing so, can appropriate products and services be designed in the future. This PhD project first explores current product care behaviour and the individual tendency of persons to take care of their products. Afterwards, suitable design directions to enhance product care are developed and evaluated for multiple product categories. Based on the insights from this PhD project, designers can adjust their design in such a way that care activities are more likely to be executed.