Inclusive design withina large organisation

Conference paper (2013)

Authors

Anna Mieczakowski University of Cambridge
Sue Hessey BT Research Laboratories
P.J. Clarkson University of Cambridge
Affiliation
External organisation
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Published Date

2013

Language

English

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Affiliation

External organisation

Abstract

Ensuring that inclusivity is practised in consumer product design requires a fine balance between the needs of the business and those of the users. This paper explores ten best-practice principles derived from auditing the practice of inclusive design within BT, supported by over a decade of research on the uptake of user-centred design in industry. The principles described herein are likely to benefit other organisations operating under similar pressures associated with cost reduction and time to market.