EHealth WhatsApp for social support

Design lessons

Journal article (2020)

Authors

L.P.A. Simons Interactive Intelligence - EEMCS
Wouter A.C. van den Heuvel Health Coach Programma
C.M. Jonker Interactive Intelligence - EEMCS
Research Group
Interactive Intelligence (EEMCS) (TU Delft)
Copyright: © 2020 L.P.A. Simons, Wouter A.C. van den Heuvel, C.M. Jonker
DOI: https://doi.org/10.1504/IJNVO.2020.108857
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Published Date

2020

Language

English

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Faculty

Electrical Engineering, Mathematics and Computer Science

Department

Intelligent Systems

Research Group

Interactive Intelligence

Abstract

WhatsApp was evaluated as group support tool for a high impact healthy lifestyle intervention, with 11 young professionals. Users valued the WhatsApp group as an attractive social support addition to the existing eTools and personal coaching. Based on preliminary results: 1) the WhatsApp group generated higher participation than most other social media; 2) deploying social media use motives; 3) possibly due to the relatively high 'presence' and 'engagement' attributes of WhatsApp; 4) contributing to healthy behaviours and health advocacy. Peer coaching was confirmed as promising. However, participation declined after the initial weeks. A design lesson was that users wanted more support for community forming. Several improvement suggestions are provided.

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