WhatsApp Peer Coaching Lessons for eHealth

Book chapter (2019)

Authors

L.P.A. Simons Interactive Intelligence - EEMCS
Wouter A.C. van den Heuvel Health Coach Program
C.M. Jonker Interactive Intelligence - EEMCS
Research Group
Interactive Intelligence (EEMCS) (TU Delft)
Copyright: © 2019 L.P.A. Simons, Wouter A C van den Heuvel, C.M. Jonker
DOI: https://doi.org/10.4018/978-1-7998-1371-2.ch002
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Published Date

2019

Language

English

Reuse Rights

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Faculty

Electrical Engineering, Mathematics and Computer Science

Department

Intelligent Systems

Research Group

Interactive Intelligence

Abstract

WhatsApp was evaluated as a peer coach group support tool in a healthy lifestyle intervention with 15 young professionals. These individuals were time-constrained professionals, so two design challenges were to create enough attractiveness and quality in the peer group interactions. There were three main health domains: food, physical activity, and mental energy. As a result of the 12 week pilot, there were 127 WhatsApp peer coaching inputs. The variety of inputs was better than in a previous pilot; peer coaching quality improved; plus there was more continuity following the initial two weeks. Community building remained a challenge, especially in the longer run. Two design solutions seemed to work: pre-designed coach-inputs across health domains, plus the instructions for a health advocate from the group, per health domain. Based on the results, the authors hypothesize that user needs in the first five weeks …

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