Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults

Peeters, Marieke; Motti, Vivian Genaro; Frijns, Helena; Mehrotra, S.; Akkoc, Tugce; Yengec,  Sena Büşra; Calik, Oguz; Neerincx, M.A.

Design and Development of a Physical and a Virtual Embodied Conversational Agent for Social Support of Older Adults

Conference paper (2016)

Authors

Marieke Peeters TNO

Vivian Genaro Motti George Mason University

Helena Frijns Universiteit Leiden

S. Mehrotra International Institute of Information Technology

Tugce Akkoc Boğaziçi University

Sena Büşra Yengec Yιldιrιm Beyazιt University

Oguz Calik Atιlιm University

M.A. Neerincx Interactive Intelligence - , TNO

Research Group

Interactive Intelligence () (TU Delft)

Robot Robotics User centered design Operational model Older adults Avatar Embodied conversational agent Social agents Wizard of oz Conversational interface Elss

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Published Date

2016

Language

English

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Faculty

Electrical Engineering, Mathematics and Computer Science

Department

Intelligent Systems

Research Group

Interactive Intelligence

Abstract

Populations in developed societies show an increasingly higher life expectancy across the globe. To support older adults to live longer and healthier lives in the familiar surroundings of their homes, technological developments, such as robots and avatars, have a great potential. To investigate long-term interactions between older adults and a "bi-bodied conversational agent" (an agent that has both an avatar and a robot embodiment), a user-centred design approach was employed in the design and development of a conversational agent. Firstly, the requirements of the agent were elicited through a set of focus groups with the target users – older adults. Then, the agent was iteratively designed and implemented: a robot body and avatar body were created. Finally, a Wizard-of-Oz control panel was created to control and compare each of the two bodies. Current research outcomes describe the elicited requirements baseline of a bi-bodied conversational agent for older adults. Future research involves the use of this set-up to investigate long-term interaction between older adults and a bibodied conversational agent.

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