This thesis is about communication between the emergency services and the logistics sector by means of information technology (IT), during incidents with hazardous substances on the road. The Dutch emergency services need information to deal effectively with this kind of incidents. Some of this information is in the possession of logistics companies, i.e. carriers. The fire brigade (one of the emergency services) receives nowadays this information in the form of a paper bill of lading at the time of arrival at the scene of the incident. It would be an improvement if the paper bill were replaced by a digital one (eCMR). This eCMR should be available to the emergency services at the same time as the incident is reported to the (112) alarm centre. In this study, possible improvement options are researched. All these options make use of the existing IT infrastructures of the logistics companies and the emergency services. Moreover, they meet the requirements, set in the in 2020 published Guidelines for the use of RID/ADR/ADN 5.4.0.2 of the UNECE about this subject.
Finally some recommendations are formulated, in particular to the ministry of Justice and Safety.