Listening to one another is essential to human-human interaction. In fact, we humans spend a substantial part of our day listening to other people, in private as well as in work settings. Attentive listening serves the function to gather information for oneself, but at the same time, it also signals to the speaker that he/she is being heard. To deduce whether our interlocutor is listening to us, we are relying on reading his/her nonverbal cues, very much like how we also use non-verbal cues to signal our attention. Such signaling becomes more complex when we move from dyadic to multi-party interactions. Understanding how humans use nonverbal cues in a multi-party listening context not only increases our understanding of human-human communication but also aids the development of successful human-robot interactions. This paper aims to bring together previous analyses of listener behavior analyses in human-human multi-party interaction and provide novel insights into gaze patterns between the listeners in particular. We are investigating whether the gaze patterns and feedback behavior, as observed in the human-human dialogue, are also beneficial for the perception of a robot in multi-party human-robot interaction. To answer this question, we are implementing an attentive listening system that generates multi-modal listening behavior based on our human-human analysis. We are comparing our system to a baseline system that does not differentiate between different listener types in its behavior generation. We are evaluating it in terms of the participant’s perception of the robot, his behavior as well as the perception of third-party observers.

We previously introduced a responsive joint attention system that uses multimodal information from users engaged in a spatial reasoning task with a robot and communicates joint attention via the robot's gaze behavior [25]. An initial evaluation of our system with adults showed it to improve users' perceptions of the robot's social presence. To investigate the repeatability of our prior findings across settings and populations, here we conducted two further studies employing the same gaze system with the same robot and task but in different contexts: Evaluation of the system with external observers and evaluation with children. The external observer study suggests that third-person perspectives over videos of gaze manipulations can be used either as a manipulation check before committing to costly real-time experiments or to further establish previous findings. However, the replication of our original adults study with children in school did not confirm the effectiveness of our gaze manipulation, suggesting that different interaction contexts can affect the generalizability of results in human-robot interaction gaze studies.