Behavioral data is ubiquitous in products, services, and systems that people interact with. It is increasingly used by design and HCI researchers and practitioners throughout their human-centered and participatory design processes. The highly dynamic nature of behavioral data makes it deeply intertwined with people, their behavior, and their experiences. Thus, it presents unique opportunities and challenges. This Special Interest Group will provide a space to reflect and discuss effective and responsible ways to engage with behavioral data in human-centered design processes. We will explore questions about the types and scale of data used, the contexts in which data is embedded and applied, the methods we rely on, and the forms of engagement of the multiple stakeholders. In doing so, our goal is to collaboratively develop a research agenda, setting the scope for an annual, international symposium on Data-Centric Design.@en

Data-enabled design is an approach used when designing for intelligent ecosystems. It makes use of open-ended design probes situated in participants’ everyday life. These probes are employed both to gain contextual, behavioural and experiential insights and to remotely conceptualize and deploy new design interventions. While the user-experience oriented perspective and the experimental, prototype-centric perspective on designing for intelligent ecosystems through a data-enabled design approach have been extensively described in previous literature, an examination of a service-system perspective is missing to date. In the present contribution, the latter perspective is explored through the lenses of a first-of-a-kind case study. The study was directed towards the development of an intelligent ecosystem for postoperative bariatric care, fuelled by clinical, behavioural, experiential and contextual data, able to provide tailored and personalized care and connecting patients, partners, and health professionals. Practical challenges and opportunities related to the adoption of a service-system perspective within the study were identified and connected to a reflection on the role of service design in contemporary eHealth innovation.@en