This paper presents a framework for estimating and updating user preferences in the context of app-based recommender systems. We specifically consider recommender systems which provide personalized menus of options to users. A Hierarchical Bayes procedure is applied in order to account for inter- and intra-consumer heterogeneity, representing random taste variations among individuals and among choice situations (menus) for a given individual, respectively. Three levels of preference parameters are estimated: population-level, individual-level and menu-specific. In the context of a recommender system, the estimation of these parameters is repeated periodically in an offline process in order to account for trends, such as changing market conditions. Furthermore, the individual-level parameters are updated in real-time as users make choices in order to incorporate the latest information from the users. This online update is computationally efficient which makes it feasible to embed it in a real-time recommender system. The estimated individual-level preferences are stored for each user and retrieved as inputs to a menu optimization model in order to provide recommendations. The proposed methodology is applied to both Monte-Carlo and real data. It is observed that the online update of the parameters is successful in improving the parameter estimates in real-time. This framework is relevant to various recommender systems that generate personalized recommendations ranging from transportation to e-commerce and online marketing, but is particularly useful when the attributes of the alternatives vary over time.

This paper presents a personalized menu optimization model with preference updater in the context of an innovative Smart Mobility system that offers a personalized menu of travel options with incentives for each incoming traveler in real time. This Smart Mobility system can serve as a major travel demand management system that encourages energy-efficient travel options. The personalized menu optimization is built on a logit mixture model that captures each individual traveler’s choice behavior. The personalized menu optimization model is enhanced with a preference updater that can update the estimates of individual traveler’s preference parameters when new choice data is received. To illustrate the advantages of the proposed methodology, a case study is presented based on real travelers and trips in the greater Boston area from the Massachusetts Travel Survey data. The case study consists of two parts. In the first part, the personalized menu optimization with preference updater is tested in a setting where the travelers are new to the system and their preferences are updated through preference updater. A comparative analysis of the performance of the proposed method with preference updater is presented against the method without preference updater. In the second part, the benefit of using individual level preference parameters instead of population level preference parameters in the personalized menu optimization model is analyzed. The case study shows that the proposed method can outperform the hit rates of its two counterparts.

Estimating discrete choice models on panel data allows for the estimation of preference heterogeneity in the sample. While the Logit Mixture model with random parameters is mostly used to account for variation across individuals, preferences may also vary across different choice situations of the same individual. Up to this point, Logit Mixtures incorporating both inter- and intra-consumer heterogeneity are estimated with the classical Maximum Simulated Likelihood (MSL) procedure. The MSL procedure becomes computationally expensive with an increasing sample size and can be burdensome in the presence of a multi-modal likelihood function. We therefore propose a Hierarchical Bayes estimator for Logit Mixtures with both levels of heterogeneity. It builds on the Allenby-Train procedure, which considers only inter-consumer heterogeneity. To test the proposed procedures, we analyze how well the true patterns of heterogeneity are recovered in a simulation environment. Results from the Monte Carlo simulation suggest that falsely ignoring intra-consumer heterogeneity despite its presence in the data leads to biased estimates and a decreased goodness of fit. The latter is confirmed by a real-world example of explaining mode choices for GPS traces. We further show that the runtime of the proposed estimator is substantially faster than for the corresponding MSL estimator.

This paper introduces an innovative transportation concept called Flexible Mobility on Demand (FMOD), which provides personalized services to passengers. FMOD is a demand responsive system in which a list of travel options is provided in real-time to each passenger request. The system provides passengers with flexibility to choose from a menu that is optimized in an assortment optimization framework. For operators, there is flexibility in terms of vehicle allocation to different service types: taxi, shared-taxi and mini-bus. The allocation of the available fleet to these three services is carried out dynamically so that vehicles can change roles during the day. The FMOD system is built based on a choice model and consumer surplus is taken into account in order to improve passenger satisfaction. Furthermore, profits of the operators are expected to increase since the system adapts to changing demand patterns. In this paper, we introduce the concept of FMOD and present preliminary simulation results. It is shown that the dynamic allocation of the vehicles to different services provides significant benefits over static allocation. Furthermore, it is observed that the trade-off between consumer surplus and operator's profit is critical. The optimization model is adapted in order to take into account this trade-off by controlling the level of passenger satisfaction. It is shown that with such control mechanisms FMOD provides improved results in terms of both profit and consumer surplus.