R.J.G. Boellaard

Master thesis (1)

1 records found

Improving the passenger experience in the baggage reclaim area

Master thesis (2017) - R.J.G. Boellaard (author), P.P.M. Hekkert (mentor), C.P.A.M. Bergema (mentor)

Graduation report focussing on improving the passenger experience in the reclaim hall. Improving the experience by offering service that fits with the passengers journey.