J Vanhamme

Conference paper (1)

Journal article (2)

3 records found

None

Journal article (2008) - C.J.P.M. de Bont (author) , J Vanhamme (author)

What if you surprise your customers...will they be more satisfied/? findings from a pilot experiment

Conference paper (2003) - J Vanhamme (author) , Dirk Snelders (author)

The role of surprise in satisfaction judgements

Journal article (2001) - J Vanhamme (author) , Dirk Snelders (author)