RR

Rutger Ritsma

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The Total Cost of Ownership Score

Unifying Repair with Durability and Improving Objectivity, Completeness, and Scalability

This paper introduces the Total Cost of Ownership Score (TCOS) as a comprehensive framework for evaluating and improving product repair, durability, and maintenance all together on a uniform scale. The scoring procedure, implemented through a spreadsheet, calculates a product's t ...