Travel preferences in public transport (PT) have been substantially affected by the COVID-19 crisis, with rising emphasis on on-board safety and comfort aspects. Hence, real-time crowding information (RTCI) might have become even more instrumental in supporting travel decisions in congested urban PT systems. This study investigates the willingness to wait (WTW) to reduce (or avoid) overcrowding with RTCI in urban PT (bus and tram) journeys, analysing pre- vs. post-COVID travel behaviour attitudes. Stated-preference data and (subsequently estimated) choice models indicate that, while the pre-COVID WTW was primarily driven by mere possibility to avoid an overcrowded first departure, the post-COVID propensity to wait is strongly associated with expectations of seat availability in second departure as well. The ex-post WTW with RTCI seems to have become less-dependent on individual characteristics and more prominent for time-critical (obligatory) trips as well. Our findings underpin the rising relevance of passenger overcrowding in urban PT journeys. Moreover, they help better understand the potential of RTCI in post-pandemic recovery of PT ridership.

Overcrowding is a major phenomenon affecting travel experience in urban public transport, whose negative impacts can be potentially mitigated with real-time crowding information (RTCI) on public transport vehicle departures. In this study, we investigate the willingness to wait (WTW) with instantaneous RTCI to avoid the in-vehicle (over)crowding the passenger faces, focusing specifically on urban crowding context (i.e. bus and tram systems). We conduct a stated-preference survey in Krakow (Poland), where we examine the choice probability between boarding now a more crowded vehicle vs. waiting at the stop for a less-crowded PT departure, and estimate a series of discrete choice models. Results show that 50–70% of respondents consider skipping a first departure which is excessively overcrowded and 10–30% would skip a vehicle with moderate standing crowding on-board. Acceptable waiting times typically range between 2 and 13 min, depending on crowding level and propensity to arrive on-time, but may even exceed 20 min in individual cases. These findings indicate that RTCI can induce a substantial WTW, affecting travel behaviour. We discuss its implications for mitigating service disruptions and demand management policies, including prospective support for public transport recovery in the aftermath of covid-19 crisis.

Public transport (PT) overcrowding is a notorious problem in urban transport networks. Its negative effects upon travel experience can be potentially addressed by disseminating real-time crowding information (RTCI) to passengers. However, impacts of RTCI provision in urban PT networks remain largely unknown. This study aims to contribute by developing an extended dynamic PT simulation model that enables a thorough analysis of instantaneous RTCI consequences. In the model, RTCI is generated and disseminated across the network, and then utilised in passengers’ sequential en-route choices. A case-study demonstration of the RTCI algorithm on urban PT network model of Kraków (Poland) shows that instantaneous RTCI has the potential to improve passengers’ travel experience, although it is also susceptible to inaccuracy. RTCI provision can yield total travel utility improvements of 3% in typical PM peak-hour, with reduced impacts of the worst overcrowding effects (in terms of denied-boarding and in-vehicle travel disutility in overcrowded conditions) of 30%. Highlights: Real-time crowding information (RTCI) is an increasingly feasible solution in public transport. We introduce a novel framework for modelling the network effects of instantaneous RTCI. Instantaneous RTCI can result in improved travel experience but also substantial inaccuracy risk. Reduced impacts of the worst overcrowding experience amount to up to 30%.