No improvement without learning: prerequisites for learning the relations between process and product quality in practice

Investment evaluation of technology-based training systems: training needs analysis in the Royal Norwegian Navy

From process improvement to people improvement: enabling learning in software development

Management of Large Balanced Scorecard Implementations: Theory and Practice

Managment of IT costs and benefits: results of a quick scan at nine financial situations

Problems and issues relating to IT investment evaluation: experiences from Scottish and Benelux studies

IT-bedrijven halen te weinig uit 'balanced scorecard-methode': methode leidt vaak tot omvangrijke papierwinkel

Evaluating the next generation of information systems: a study of the decision making processes of Scottish and Dutch financial institutions

Investeringsbeoordeling van IT-projecten: een methodische benadering (herz. dr.)

Investeringsbeoordeling

The goal/question/metric method: a practical guide for quality improvement of software development

Experimental search for optimality in IT decision making

Bedrijfseconomische aspecten

Investeringsbeoordeling: de transitie van overhead naar productiemiddel

Evaluatie IT-investeringen krijgt onvoldoende prioriteit

Cost/benefit evaluation of operational ICT in large financial organisations

Automatiseerders negeren investeringsmethoden