Background
This master’s thesis focuses on developing a
game that utilizes ChatGPT and the Sciffle Box to guide players in discussing their
understanding of corporate values and connecting more deeply with corporate values
based on their own human values. Values are abstract and challenging to
comprehend. In corporate value training, personal values are often disregarded,
resulting in a reduced impact. This project aims to unpack these abstract human
values, rendering them more accessible for understanding and communication. By
integrating ChatGPT and the Sciffle Box, value communication can become more
playful and immersive. Through the connection to their own values, the design has
the potential to create a greater impact on employees, fostering a deeper connection
with their corporate values.
Research and design
The study employs a five-stage methodology to
investigate the symbiotic potential of the Sciffle Box, human values, and value
communication through gaming. This journey involves a literature review focused
on understanding values and corporate values, along with research on the
Sciffle Box and its contextual use. Three co-design sessions are conducted with
master students at Delft University of Technology, identifying various contexts
using a value based Sciffle Box game. Insights are synthesized into an
opportunity map, followed by iterative design of five prototypes, culminating
in the deployment of the most effective design. The final prototype is built
with Unity on the Sciffle Box, evaluated by seven staff of Ijsfontein. The
final design mapped out five different working dilemmas that are merged in five
narratives presented by non-game players played by ChatGPT. Each dilemma has a
behaviour goal which matches the corporate values. Players are divided into
four teams; each team will have five different human values cards that can only
be used once. By applying those values cards, players need to discuss with their
team on what is their understanding of corporate values. In the end, each team
will present their solution and vote for the best value that can solve the
dilemma and match with corporate values. Non-game players will provide feedback
based on the value that got the most votes.
Evaluation and discussion
The integration of the Sciffle Box and ChatGPT
elevates user engagement and comprehension of values. The application of
different value theory, demonstrated in the selection and categorization of
values, ensures a comprehensive spectrum is represented, fostering nuanced,
meaningful discussions among participants. The utilization of ChatGPT showcases
AI’s potential in enhancing value-focused game play, generating contextually
relevant feedback, and enabling valuable, interactive dialogues. Moreover, the
project bridges the gap between personal and corporate values found in
conventional corporate training, prompting users to align their individual
values with corporate ones, a catalyst for behavioural changes that harmonize
personal aspirations with organizational objectives. While limitations do
exist, such as the finite range of value cards and the reliance on ChatGPT’s feedback
accuracy, the project’s key findings underscore substantial potential for the
Sciffle Box as a tool for effective value communication and awareness in a
corporate context. Further research can be done to explore how to use AI
technology in various ways (text/ audio/video) in corporate training serious games,
how to stabilize its performance, and support meaningful conversations. Simultaneously,
additional research can discover more value structures that can support value
communication in context.