This paper investigates how two sequential sub-processes at a flower auction can be well aligned to efficiently execute the overall auction process. Existing literature mainly focuses on warehouses without perishable goods and warehouses where all orders are known before the outbound process is started. However, at a flower auction, the gathering of goods and distribution takes place while the auction is still ongoing. In addition, flowers are vulnerable goods that must be handled with care.
During a case study at Royal FloraHolland Naaldwijk, the current process of order picking and in-house delivery is investigated to find the main strengths and bottlenecks. This is done physically and with data. From this analysis,
it has been found that the main issues are the spread and share of waiting times in the in-house delivery process and the output of the order-picking process that is too low. To improve the overall process based on the found issues, a calculation model has been built in Python to test possible improvements. It has been found that implementing limited waiting times and other alterations to increase efficiency results in a more reliable and better predictable
process that can be executed with approximately the same number of work hours or slightly more than in the current situation.