Connected devices present new opportunities to advance design through data collection in the wild, similar to the way digital services evolve through analytics. However, it is still unclear how live data transmitted by connected devices informs the design of these products, going beyond performance optimisation to support creative practices. Design can be enriched by data captured by connected devices, from usage logs to environmental sensors, and data about the devices and people around them. Through a series of workshops, this paper contributes industry and academia perspectives on the future of data-driven product design. We highlight HCI challenges, issues and implications, including sensemaking and the generation of design insight. We further challenge current notions of data-driven design and envision ways in which future HCI research can develop ways to work with data in the design process in a connected, rich, human manner.

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In this work, we develop a vision for entangled ethnography, where constellations of people, artefacts, algorithms and data come together to collectively make sense of the relations between people and objects. This is grounded in New Materialism’s picture of a world understood through entanglement, through resonant constellations, through a multiplicity of unique individual viewpoints and their relationships. These perspectives are especially relevant for design ethnography, in particular for research around smart connected products, which collect data about their environment, the networks they are a part of, and the ways they are used. However, we are concerned about the current trend of many connected systems towards surveillance capitalism, as data is colonised, machinations are hidden, and a narrow definition of value is extracted. There is a key tension that while design, particularly of networked objects, attempts to go beyond human centeredness, the infrastructures that support it are moving towards a less than human perspective in their race to accumulate and dispossess. Our work tries to imagine the situations where participants in networked systems are richly engaged, rather than exploited. We hope for a future where human agency is central to a respectful and acceptable collaborative development of understanding.

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Chatty Factories is a three-year investment by the Engineering and Physical Sciences Research Council (EPSRC) through its programme for New Industrial Systems. The project explores the transformative potential of placing IoT-enabled data driven systems at the core of design and manufacturing processes. The research focuses on the opportunity to collect data from IoT-enabled sensors embedded in products during real-time use by consumers, explores how that data might be immediately transferred into usable information to inform design, and considers what characteristics of the manufacturing environment might optimise the response to such data. The project also considers implications arising for skills development in the education sector as well as ethics in manufacturing. In this paper we provide a vision for future “Chatty Factories”.

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IoT products are embedded with sensors that transmit live data about their use and environment. A key challenge for designers is to gather useful insights from this data in order to accelerate product research, which can be time consuming and labour intensive. Through the Chatty Products dashboard we aim to explore
how virtual representations of IoT products and their sensor data, also known as digital twins, can support insight gathering. This demo will present a series of Bluetooth IoT speakers, which are connected to the Chatty Products dashboard, a data exploration and visualisation research tool containing supervisory digital twinsof the speakers. The project aims to visualise live data as it relates to the physical product in the wild, enabling contextual inquiry and supporting data exploration. The demo will promote a dialogue around how digital twins can be used to gather design insights based on live data.@en